Does ISO 9000 certification affect consumer perceptions of the service provider?
Laura Martínez Caro and Jose Antonio Martínez García
| Year of publication: |
2009
|
|---|---|
| Authors: | Caro, Laura Martínez ; García, Jose Antonio Martínez |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 19.2009, 2, p. 140-161
|
| Subject: | Konsumentenverhalten | Consumer behaviour | Standardisierung | Standardization | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009525105