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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Semeijn, Janjaap
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van Birgelen, Marcel
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Managing service quality : MSQ ; an international journal
Industrial marketing management : the international journal for industrial and high-tech firms
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International Business Review
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of Air Transport Management
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Journal of Economic Psychology
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Journal of retailing
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The added value of web innovation for customer satisfaction: Experiences with a barbeque catering service
van Birgelen, Marcel
;
Ghijsen, Paul
;
Semeijn, Janjaap
- In:
Managing service quality : MSQ ; an international journal
15
(
2005
)
6
,
pp. 539-554
Persistent link: https://www.econbiz.de/10007146705
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E-services and offline fulfilment: how e-loyalty is created
Semeijn, Janjaap
;
van Riel, Allard C.R.
;
van Birgelen, …
- In:
Managing service quality : MSQ ; an international journal
15
(
2005
)
2
,
pp. 182-194
Persistent link: https://www.econbiz.de/10007150600
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