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~isPartOf:"Managing service quality : MSQ ; an international journal"
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van Riel, Allard C.R.
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Managing service quality : MSQ ; an international journal
Journal of service management
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Research Memorandum / Graduate School of Business and Economics (GSBE), School of Business and Economics
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Journal of retailing and consumer services
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The journal of product innovation management : an international publication of the Product Development & Management Association
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Handbook of research on customer engagement
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Innovation in theory and practice : proceedings of the sixth LAiOOB-Conference, Thursday the 23rd of November 2000, Amersfoort
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E-services and offline fulfilment: how e-loyalty is created
Semeijn, Janjaap
;
van Riel, Allard C.R.
;
van Birgelen, …
- In:
Managing service quality : MSQ ; an international journal
15
(
2005
)
2
,
pp. 182-194
Persistent link: https://www.econbiz.de/10007150600
Saved in:
2
Comfort your online customer: quality, trust and loyalty on the internet
Ribbink, Dina
;
van Riel, Allard C.R.
;
Liljander, Veronica
; …
- In:
Managing service quality : MSQ ; an international journal
14
(
2004
)
6
,
pp. 446-456
Persistent link: https://www.econbiz.de/10007151086
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