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~isPartOf:"Manufacturing & service operations management : M & SOM"
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Manufacturing & service operations management : M & SOM
European journal of operational research : EJOR
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International journal of production economics
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European Journal of Operational Research
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International Journal of Production Economics
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International journal of revenue management : IJRM
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Annals of operations research ; volume 258, number 2 (November 2017)
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Manufacturing & Service Operations Management
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Operations research and systems : XVIII Latin-Iberian-American conference on operations research, Claio 2016
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Production and operations management : an international journal of the Production and Operations Management Society
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Managing customer experiences: perspectives on the temporal aspects of service encounters
Bitran, Gabriel R.
;
Ferrer, Juan-Carlos
;
Rocha e …
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
1
,
pp. 61-83
Persistent link: https://www.econbiz.de/10003709675
Saved in:
2
Managing customer experiences: perspectives on the temporal aspects of service encounters
Bitran, Gabriel R.
;
Ferrer, Juan-Carlos
;
Rocha e …
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
1
,
pp. 61-83
Persistent link: https://www.econbiz.de/10009866195
Saved in:
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