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~isPartOf:"Manufacturing & service operations management : M & SOM"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
33
Service quality
33
service operations
11
Gesundheitsversorgung
10
Health care
10
Quality management
10
Qualitätsmanagement
10
Hospital
9
Krankenhaus
9
Beziehungsmarketing
8
Gesundheitswesen
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Health care system
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Relationship marketing
8
Consumer behaviour
7
Konsumentenverhalten
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Customer satisfaction
6
Kundenzufriedenheit
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Product quality
5
Produktqualität
5
Queueing theory
5
Warteschlangentheorie
5
healthcare management
5
service quality
5
Call centre
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Callcenter
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Competition
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Customer service
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Domestic care
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Experiment
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Game theory
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Häusliche Pflege
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Kundenservice
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Lieferantenmanagement
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Preismanagement
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Pricing strategy
3
Spieltheorie
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Supplier relationship management
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Wettbewerb
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quality management
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English
33
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Afèche, Philipp
2
Hu, Kejia
2
Lu, Lauren Xiaoyuan
2
Rajagopalan, Sampath
2
Agrawal, Anupam
1
Akan, Mustafa
1
Allon, Gad
1
Altman, Daniel
1
Araghi, Mojtaba
1
Ashtar, Shelly
1
Ayer, Turgay
1
Ayvaci, Mehmet Ulvi Saygi
1
Baron, Opher
1
Bassamboo, Achal
1
Batt, Robert J.
1
Bichescu, Bogdan
1
Bolling, Steven F.
1
Buell, Ryan W.
1
Cakici, Ozden Engin
1
Campbell, Dennis W.
1
Chandrasekaran, Aravind
1
Croson, Rachel Toni Algaze
1
Cui, Shiliang
1
Dai, Tinglong
1
Delana, Kraig
1
Fazzalari, Franco L.
1
Forman, Christopher
1
Frei, Frances X.
1
Gans, Noah
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Gilbert, Stephen
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Gopal, Anandasivam
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Goradia, Deepa
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Guo, Pengfei
1
Guo, Xiaomeng
1
Gupta, Diwakar
1
Gümüş, Mehmet
1
Ha, Albert
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Haviv, Moshe
1
Hilafu, Haileab
1
Hopp, Wallace J.
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Manufacturing & service operations management : M & SOM
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
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1
Signaling service quality through queue disclosure
Guo, Pengfei
;
Haviv, Moshe
;
Luo, Zhenwei
;
Wang, Yulan
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
2
,
pp. 543-562
Persistent link: https://www.econbiz.de/10014302135
Saved in:
2
Effects of hospital-acquired conditions on readmission risk : the mediating role of length of stay
Bichescu, Bogdan
;
Hilafu, Haileab
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
4
,
pp. 1603-1621
Persistent link: https://www.econbiz.de/10014328895
Saved in:
3
Does social media dominate government report cards in influencing nursing home demand?
Li, Yuanchen
;
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2085-2105
Persistent link: https://www.econbiz.de/10014437610
Saved in:
4
Inventory sharing under service competition
Guo, Xiaomeng
;
Jiang, Baojun
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2333-2351
Persistent link: https://www.econbiz.de/10014437704
Saved in:
5
On the participation, competition and welfare at customer-intensive discretionary service platforms
Liu, Yixuan
;
Wang, Xiaofang
;
Gilbert, Stephen
;
Lai, Guoming
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10014299590
Saved in:
6
Flexibility and consistency in long-term care rostering
Slaugh, Vincent W.
;
Scheller-Wolf, Alan A.
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
2
,
pp. 719-736
Persistent link: https://www.econbiz.de/10014302193
Saved in:
7
The business of healthcare : the role of physician integration in bundled payments
Vlachý, Jan
;
Ayer, Turgay
;
Ayvaci, Mehmet Ulvi Saygi
; …
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
3
,
pp. 996-1012
Persistent link: https://www.econbiz.de/10014302831
Saved in:
8
Product price, quality, and service decisions under consumer choice models
Wang, Ruxian
;
Ke, Chenxu
;
Cui, Shiliang
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
1
,
pp. 430-447
Persistent link: https://www.econbiz.de/10012818736
Saved in:
9
Payment models to coordinate healthcare providers with partial attribution of outcome costs
Rajagopalan, Sampath
;
Tong, Chunyang
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
1
,
pp. 600-616
Persistent link: https://www.econbiz.de/10012818790
Saved in:
10
Collaboration structures in integrated healthcare delivery systems : an exploratory study of accountable care organizations
Lan, Yingchao
;
Chandrasekaran, Aravind
;
Goradia, Deepa
; …
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
3
,
pp. 1796-1820
Persistent link: https://www.econbiz.de/10013271106
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