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~isPartOf:"Marketing through minefields"
~subject:"Customer service"
~subject:"Großbritannien"
~subject:"Innovation"
~subject:"Messung"
~type_genre:"Case study"
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Marketing through minefields
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of business innovation and research
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Schriften des Institut für Finanzdienstleistungen e.V.
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Strategic change : SC ; briefings in entrepreneurial finance
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Systems thinking : from heresy to practice ; public and private sector studies
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The quality improvement customers didn't want
Iacobucci, Dawn
- In:
Marketing through minefields
,
(pp. 121-160)
.
2008
Persistent link: https://www.econbiz.de/10003813888
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