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~isPartOf:"Maximizing management performance and quality with service analytics"
~language:"eng"
~person:"Li, Ta-Hsin"
~person:"Mahindru, Ruchi"
~subject:"IT management"
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Li, Ta-Hsin
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Maximizing management performance and quality with service analytics
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Capacity planning and management of IT incident management services based on queuing models
Li, Ta-Hsin
;
Lee, Juhnyoung
- In:
Maximizing management performance and quality with …
,
(pp. 1-32)
.
2015
Persistent link: https://www.econbiz.de/10011407886
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Using machine learning and probabilistic frameworks to enhance incident and problem management : automated ticket classification and structuring
Sailer, Anca
;
Mahindru, Ruchi
;
Song, Yang
;
Wei, Xing
- In:
Maximizing management performance and quality with …
,
(pp. 259-298)
.
2015
Persistent link: https://www.econbiz.de/10011408802
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