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~isPartOf:"NBER working paper series"
~isPartOf:"Total quality management & business excellence"
~person:"Materla, Tejaswi"
~subject:"Dienstleistungsqualität"
~subject:"Health"
~subject:"Theorie"
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Dienstleistungsqualität
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Materla, Tejaswi
Cutler, David M.
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Total quality management & business excellence
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An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
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2
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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