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~isPartOf:"Personnel psychology : a journal of applied research"
~subject:"Emotion"
~subject:"Online retailing"
~subject:"Online-Handel"
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Personnel psychology : a journal of applied research
Journal of retailing and consumer services
18
International journal of hospitality management
16
Journal of business research : JBR
10
The journal of services marketing
10
International journal of contemporary hospitality management
7
Psychology & marketing
7
Academy of Management journal : AMJ
5
Journal of service research
5
Journal of service theory and practice : JSTP
5
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5
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4
Journal of service research : JSR
4
Journal of service theory and practice
4
International journal of business information systems : IJBIS
3
International journal of physical distribution & logistics management : IJPD & LM
3
International journal of quality and service sciences
3
Journal of electronic commerce research : JECR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of retailing
3
SOM research reports
3
The service industries journal
3
Business horizons
2
Cogent business & management
2
Edition Wissenschaft - Apprimus
2
European journal of operational research : EJOR
2
Harvard-Business-Manager : das Wissen der Besten
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Information systems research : ISR
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
Interaktionen im Dienstleistungsbereich
2
International journal of consumer studies
2
International journal of electronic commerce : IJEC
2
International journal of electronic customer relationship management : IJECRM
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of services technology and management : IJSTM
2
Journal for global business advancement : JGBA
2
Journal of consumer marketing
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
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ECONIS (ZBW)
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1
Spillover effects of emotional labor in customer service encounters toward coworker harming : a resource depletion perspective
Deng, Hong
;
Walter, Frank
;
Lam, Catherine K.
;
Zhao, Helen H.
- In:
Personnel psychology : a journal of applied research
70
(
2017
)
2
,
pp. 469-502
Persistent link: https://www.econbiz.de/10011746916
Saved in:
2
Feeling bad and doing good : the effect of customer mistreatment on service employee's daily display of helping behaviors
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Personnel psychology : a journal of applied research
70
(
2017
)
4
,
pp. 769-808
Persistent link: https://www.econbiz.de/10011781540
Saved in:
3
More than happy to help? : customer-focused emotion management strategies
Little, Laura M.
;
Kluemper, Don
;
Nelson, Debra L.
; …
- In:
Personnel psychology : a journal of applied research
66
(
2013
)
1
,
pp. 261-286
Persistent link: https://www.econbiz.de/10009714598
Saved in:
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