More than happy to help? : customer-focused emotion management strategies
Year of publication: |
2013
|
---|---|
Authors: | Little, Laura M. ; Kluemper, Don ; Nelson, Debra L. ; Ward, Andrew |
Published in: |
Personnel psychology : a journal of applied research. - Hoboken, NJ : Wiley, ISSN 0031-5826, ZDB-ID 207715-2. - Vol. 66.2013, 1, p. 261-286
|
Subject: | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Emotion | Gesundheitswesen | Health care system | USA | United States |
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