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~isPartOf:"Production and operations management : the flagship research journal of the Production and Operations Management Society"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Gesundheitsversorgung"
~subject:"Hospital"
~subject:"Krankenhaus"
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Search: "Dienstleistungsqualität"
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Gesundheitsversorgung
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Dienstleistungsqualität
148
Service quality
148
Quality management
65
Qualitätsmanagement
65
Customer satisfaction
63
Kundenzufriedenheit
63
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34
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Fitzgerald, Gerard
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Wu, Hsin-Hung
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Albsoul, Rania
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Alshyyab, Muhammad Ahmed
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Baccarani, Claudio
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Cosimato, Silvia
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Al-Khawaldeh, Majd Hussein
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Alhamzah F. Abbas
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Production and operations management : the flagship research journal of the Production and Operations Management Society
The TQM journal : the international review of organizational improvement
Health care management review : HCM review
84
International journal of hospitality management
56
Journal of health organization and management
48
Journal of health economics
46
Working paper / National Bureau of Economic Research, Inc.
44
NBER working paper series
40
Quality management journal : QMJ
38
Health marketing quarterly
37
NBER Working Paper
35
Health economics
28
Management science : journal of the Institute for Operations Research and the Management Sciences
21
The service industries journal
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
International journal of contemporary hospitality management
20
International journal of quality and service sciences
19
Total quality management & business excellence
19
International journal of productivity and quality management : IJPQM
18
Journal of hospitality marketing & management
18
Ruhr economic papers
18
The European journal of health economics : HEPAC ; health economics in prevention and care
18
Health care management science
17
International journal of pharmaceutical and healthcare marketing : IJPHM
17
Discussion paper / Centre for Economic Policy Research
16
Technological forecasting & social change : an international journal
15
CHE research paper
14
International journal of health care finance and economics
14
Journal of business research : JBR
14
The European journal of health economics
14
Socio-economic planning sciences : the international journal of public sector decision-making
13
Discussion paper series / IZA
12
International journal of quality & reliability management
12
Manufacturing & service operations management : M & SOM
12
European journal of operational research : EJOR
11
Health economics review
11
Journal of service management
11
Production and operations management : an international journal of the Production and Operations Management Society
11
Services marketing quarterly
11
Tourism management : research, policies, practice
11
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ECONIS (ZBW)
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1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
A proposed model for developing quality and efficiency in transitional care
Bäckström, Ingela
;
Ingelsson, Pernilla
;
Sten, Lilly-Mari
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 107-122
Persistent link: https://www.econbiz.de/10014460340
Saved in:
3
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
4
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
5
Hospital-physician integration and cardiac surgery outcomes : a u-shaped relationship?
Jia, Hui
;
Hilafu, Haileab
;
Bichescu, Bogdan
- In:
Production and operations management : the flagship …
33
(
2024
)
3
,
pp. 645-662
Persistent link: https://www.econbiz.de/10014576743
Saved in:
6
Applicability of healthcare service quality models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
7
Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan : a descriptive qualitative study
Albsoul, Rania
;
Alshyyab, Muhammad Ahmed
;
Al Odat, …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1394-1416
Persistent link: https://www.econbiz.de/10014326383
Saved in:
8
Quality and costs in health care : using target costing in support of bundled payment programs
Sedevich-Fons, Leonardo
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1490-1513
Persistent link: https://www.econbiz.de/10014326390
Saved in:
9
Key drivers of promoting patient safety culture from the perspective of medical staff at a tertiary hospital in China
Li, Li
;
Wu, Hsin-Hung
;
Huang, Chih-Hsuan
;
Zou, Yuanyang
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1556-1567
Persistent link: https://www.econbiz.de/10014326403
Saved in:
10
Assessment of patient safety culture in two emergency departments in Australia : a cross sectional study
Alshyyab, Muhammad A.
;
Albsoul, Rania A.
;
Kinnear, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 540-553
Persistent link: https://www.econbiz.de/10014321251
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