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~isPartOf:"Psychology & marketing"
~subject:"Dienstleistungsqualität"
~subject:"Zufriedenheit"
~subject:"brand loyalty"
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Dienstleistungsqualität
Zufriedenheit
brand loyalty
Beziehungsmarketing
100
Relationship marketing
100
Consumer behaviour
88
Konsumentenverhalten
88
Customer satisfaction
32
Kundenzufriedenheit
32
Brand management
27
Markenführung
27
Brand image
23
Markenimage
23
Brand
18
Markenartikel
18
Service quality
18
Social Web
13
Social web
13
Emotion
10
Einzelhandel
9
Retail trade
9
USA
8
United States
8
Online retailing
7
Online-Handel
7
Personality psychology
7
Persönlichkeitspsychologie
7
Viral marketing
7
Virales Marketing
7
customer engagement
7
customer experience
7
Beschwerdemanagement
6
Complaint management
6
Confidence
6
Customer service
6
Experiment
6
Internet marketing
6
Kundenservice
6
Online-Marketing
6
Satisfaction
6
Vertrauen
6
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Undetermined
17
Free
10
Type of publication
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Article
30
Type of publication (narrower categories)
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Article in journal
30
Aufsatz in Zeitschrift
30
Language
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English
30
Author
All
Walsh, Gianfranco
2
Yi, Youjae
2
Ahn, Sun Joo
1
Al-Nabhani, Khalid
1
Ansari, Shiveen
1
Asante, Isaac Owusu
1
Ates, Zelal
1
Augusto, Mário Gomes
1
Becker, Marc
1
Blaurock, Marah
1
Blut, Markus
1
Büttgen, Marion
1
Choi, Beom Joon
1
Chow, Cheris W. C.
1
Cossío-Silva, Francisco-José
1
Cusin, Julien
1
Eisele, Anita
1
Ekinci, Yuksel
1
Fam, Kim Shyan
1
Flacandji, Michaël
1
Formisano, Marcello
1
Garbas, Janina
1
Gilal, Faheem Gul
1
Gonc̦alves, Helena Martins
1
Gong, Taeshik
1
Gonçalves, Vítor
1
Grabner-Kräuter, Sonja
1
Grappi, Silvia
1
Groth, Markus
1
Haggerty, Nicole
1
Halkias, Georgios
1
Hassan, Louise
1
Heinonen, Kristina
1
Hennig-Thurau, Thorsten
1
Holz, Heiko F.
1
Honora, Andreawan
1
Hu, Han-Fen
1
Huang, Jiexian
1
Huber, Frank
1
Jiang, Yushi
1
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Published in...
All
Psychology & marketing
Journal of retailing and consumer services
194
International journal of hospitality management
134
Journal of business research : JBR
120
The journal of services marketing
107
The service industries journal
82
Journal of hospitality marketing & management
72
Journal of travel and tourism marketing
63
International journal of contemporary hospitality management
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Services marketing quarterly
54
Journal of service research : JSR
51
Cogent business & management
44
Service business
44
Journal of service management
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Tourism management : research, policies, practice
38
The TQM journal : the international review of organizational improvement
34
Journal of service research
33
Journal of strategic marketing
33
International journal of quality and service sciences
28
Asia Pacific journal of marketing and logistics
26
Industrial marketing management : the international journal for industrial and high-tech firms
26
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
Managing service quality : MSQ ; an international journal
23
Journal of air transport management
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
International journal of quality & reliability management
21
International journal of services, economics and management
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
Total quality management & business excellence
21
International journal of productivity and quality management : IJPQM
19
International journal of electronic customer relationship management : IJECRM
18
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
18
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
18
Journal for global business advancement : JGBA
17
Journal of marketing
17
Journal of marketing for higher education
17
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ECONIS (ZBW)
30
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1
How technological and natural consumption experiences impact consumer well-being : the role of consumer mindfulness and fatigue
Zarantonello, Lia
;
Grappi, Silvia
;
Formisano, Marcello
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 465-491
Persistent link: https://www.econbiz.de/10014467606
Saved in:
2
Eliminating customer
experience
pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
3
Ordinary customer
experience
: conceptualization, characterization, and implications
Heinonen, Kristina
;
Lipkin, Michaela
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1720-1736
Persistent link: https://www.econbiz.de/10014338320
Saved in:
4
The role of sensory marketing and brand
experience
in building emotional attachment and brand loyalty in luxury retail stores
Shahid, Shadma
;
Paul, Justin
;
Gilal, Faheem Gul
; …
- In:
Psychology & marketing
39
(
2022
)
7
,
pp. 1398-1412
Persistent link: https://www.econbiz.de/10013280107
Saved in:
5
The bittersweet of consumer-human brand relationships in the social media context
Honora, Andreawan
;
Zadeh, Maryam Memar
;
Haggerty, Nicole
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 547-574
Persistent link: https://www.econbiz.de/10014467612
Saved in:
6
Deriving value from branded mobile apps : exploring the role of brand satisfaction, age, and value-in-use subdimensions
Santos, Susana
;
Gonc̦alves, Helena Martins
;
Mendes, Rita
; …
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 610-627
Persistent link: https://www.econbiz.de/10014467622
Saved in:
7
Hedonic objects and utilitarian experiences : the overriding influence of hedonism in driving consumer happiness
Kousi, Sofia
;
Halkias, Georgios
;
Kokkinaki, Flora
- In:
Psychology & marketing
40
(
2023
)
8
,
pp. 1634-1645
Persistent link: https://www.econbiz.de/10014338311
Saved in:
8
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
9
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
10
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
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