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Search: subject:"Zufriedenheit"
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Customer satisfaction
78
Kundenzufriedenheit
78
Consumer behaviour
60
Konsumentenverhalten
60
Beziehungsmarketing
32
Relationship marketing
32
Dienstleistungsqualität
26
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20
Zufriedenheit
20
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13
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11
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11
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11
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happiness
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customer satisfaction
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94
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Yi, Youjae
7
Nataraajan, Rajan
4
Darley, William K.
2
Gong, Taeshik
2
Jones, Michael A.
2
Krishen, Anjala S.
2
Lunardo, Renaud
2
Reynolds, Kristy E.
2
Walsh, Gianfranco
2
Zarantonello, Lia
2
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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Psychology & marketing
Discussion paper series / IZA
565
International journal of hospitality management
547
Journal of retailing and consumer services
444
Journal of business research : JBR
443
IZA Discussion Paper
310
Journal of vocational behavior
278
The service industries journal
231
International journal of contemporary hospitality management
225
The international journal of human resource management
224
Tourism management : research, policies, practice
222
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
214
The journal of services marketing
214
Journal of hospitality marketing & management
189
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
188
Cogent business & management
187
Journal of travel and tourism marketing
183
Journal of business ethics : JOBE
150
NBER working paper series
141
Working paper / National Bureau of Economic Research, Inc.
136
International journal of human resource management
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
127
Tourism management perspectives : TMP
123
Journal of economic behavior & organization : JEBO
119
Journal of managerial psychology
119
SpringerLink / Bücher
116
NBER Working Paper
113
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
112
International journal of happiness and development
111
Journal of business and psychology
110
Journal of career development
106
Services marketing quarterly
106
Journal of air transport management
101
Journal of Asian finance, economics and business : JAFEB
100
Employee relations
99
The TQM journal : the international review of organizational improvement
97
Journal of service research : JSR
95
Service business
94
GLO discussion paper
91
Asia Pacific journal of marketing and logistics
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ECONIS (ZBW)
96
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96
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1
How technological and natural consumption experiences impact consumer well-being : the role of consumer mindfulness and fatigue
Zarantonello, Lia
;
Grappi, Silvia
;
Formisano, Marcello
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 465-491
Persistent link: https://www.econbiz.de/10014467606
Saved in:
2
The bittersweet of consumer-human brand relationships in the social media context
Honora, Andreawan
;
Zadeh, Maryam Memar
;
Haggerty, Nicole
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 547-574
Persistent link: https://www.econbiz.de/10014467612
Saved in:
3
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
4
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
5
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
6
Authentic omnichannel : providing consumers with a seamless brand experience through authenticity
Massi, Marta
;
Piancatelli, Chiara
;
Vocino, Andrea
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1280-1298
Persistent link: https://www.econbiz.de/10014291894
Saved in:
7
Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Saved in:
8
Exploring the motivating factors for using live-streaming and their influence on consumers' hedonic well-being : the mediating effect of psychological engagement
Asante, Isaac Owusu
;
Jiang, Yushi
;
Miao, Miao
- In:
Psychology & marketing
41
(
2024
)
1
,
pp. 27-44
Persistent link: https://www.econbiz.de/10014467463
Saved in:
9
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
10
Deriving value from branded mobile apps : exploring the role of brand satisfaction, age, and value-in-use subdimensions
Santos, Susana
;
Gonc̦alves, Helena Martins
;
Mendes, Rita
; …
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 610-627
Persistent link: https://www.econbiz.de/10014467622
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