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~isPartOf:"Quality management journal : QMJ"
~person:"Boakye, Kwabena G."
~person:"Gowen, Charles, III."
~person:"McFadden, Kathleen L."
~person:"Weathers, Danny"
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Dienstleistungsqualität
13
Service quality
13
Gesundheitsversorgung
8
Health care
8
Hospital
8
Krankenhaus
8
Customer satisfaction
7
Kundenzufriedenheit
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Boakye, Kwabena G.
Gowen, Charles, III.
McFadden, Kathleen L.
Weathers, Danny
Prybutok, Victor R.
16
Blankson, Charles
5
Harun, Ahasan
5
Prybutok, Victor
5
Chakraborty, Subhajit
4
Kaynak, Hale
4
Lee, Jung Young
4
Prybutok, Gayle
4
Qin, Hong
4
AlNajem, Mohamad N.
3
Davis, Mark
3
Fredendall, Lawrence D.
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Johnson, Dana M.
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Ponnaiyan, Subramaniam
3
Russell, Roberta S.
3
Zhang, Xiaoni
3
Ababneh, Khaldoun I.
2
Bernardo, Vitor Zanetti
2
Choi, Yunsik
2
Cudney, Elizabeth A.
2
ElMelegy, Ahmed R.
2
Erkul, Muratcan
2
Ferrand, Yann B.
2
Fredendall, Lawrence
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Gardner, John W.
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Gerolamo, Mateus Cecílio
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Honda, Ana Carolina
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Linderman, Kevin W.
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Migdadi, Yazan K. A.
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Migdadi, Yazan Khalid Abed-Allah
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Peak, Daniel A.
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Pirrallo, Ronald G.
2
Rajendran, Chandrasekharan
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Quality management journal : QMJ
Health care management review : HCM review
2
Journal of operations management
2
Journal of retailing and consumer services
2
Operations management research : OMR ; advancing practice through theory
2
International journal of production economics
1
International journal of quality & reliability management
1
Journal of service management
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
Thunderbird international business review
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
13
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1
Linking quality supervisory support to turnover intentions among rural healthcare professionals : the mediating role of performance appraisal satisfaction and moderating role of pe...
Boakye, Kwabena G.
;
Opoku, Samuel T.
;
Apenteng, Bettye A.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 210-224
Persistent link: https://www.econbiz.de/10014373726
Saved in:
2
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
3
Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.
;
Linderman, Kevin W.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10011976301
Saved in:
4
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
5
Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.
;
Linderman, Kevin W.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10012309031
Saved in:
6
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
7
The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
Saved in:
8
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
9
Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 37-53
Persistent link: https://www.econbiz.de/10011384436
Saved in:
10
Linking quality improvement practices to knowledge management capabilities
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
21
(
2014
)
1
,
pp. 42-58
Persistent link: https://www.econbiz.de/10010244640
Saved in:
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