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~isPartOf:"Quality management journal : QMJ"
~subject:"Dienstleistungsqualität"
~subject:"Hospital"
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Dienstleistungsqualität
Hospital
Quality management
174
Qualitätsmanagement
174
Service quality
47
quality management
28
USA
26
United States
26
Krankenhaus
25
Lean Management
22
Lean management
22
Gesundheitsversorgung
21
Health care
21
Lieferkette
19
Supply chain
19
Gesundheitswesen
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Health care system
17
Lean Production
17
Lean production
17
Business process management
15
Product quality
15
Produktqualität
15
Prozessmanagement
15
Standardisierung
15
Standardization
15
Customer satisfaction
14
Kundenzufriedenheit
14
Six Sigma
14
Firm performance
12
Unternehmenserfolg
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Bibliometrics
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Bibliometrie
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Innovation
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Award
10
Performance measurement
10
Performance-Messung
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Preisverleihung
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KMU
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SME
9
Industrie
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54
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Prybutok, Victor R.
6
Chakraborty, Subhajit
4
Fredendall, Lawrence D.
4
Kaynak, Hale
4
McFadden, Kathleen L.
4
Davis, Mark
3
Ferrand, Yann B.
3
Johnson, Dana M.
3
Prybutok, Victor
3
Russell, Roberta S.
3
Bernardo, Vitor Zanetti
2
Blankson, Charles
2
Choi, Yunsik
2
Cudney, Elizabeth A.
2
Erkul, Muratcan
2
Gardner, John W.
2
Gerolamo, Mateus Cecílio
2
Gowen, Charles, III.
2
Honda, Ana Carolina
2
Lee, Jung Young
2
Linderman, Kevin W.
2
Nottingham, Quinton J.
2
Pirrallo, Ronald G.
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Ponnaiyan, Subramaniam
2
Weathers, Danny
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Zhang, Xiaoni
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Ababneh, Khaldoun I.
1
AlNajem, Mohamad N.
1
Alkhatib, Saleh
1
Atrek, Banu
1
Bashar, Abul
1
Basu, Rana
1
Bayraktaroglu, Gul
1
Bhola, Prabha
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Carter, Robert E.
1
Cernauskas, Deborah
1
Das, Manik Chandra
1
David, Alsius
1
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Quality management journal : QMJ
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
99
International journal of productivity and quality management : IJPQM
71
The TQM journal : the international review of organizational improvement
69
International journal of quality & reliability management
62
Total quality management & business excellence
44
International journal of quality and service sciences
33
Health care management review : HCM review
32
International journal of services and operations management
32
Journal of health organization and management
29
International journal of production research
26
International journal of six sigma and competitive advantage : IJSSCA
22
Auditing : a journal of practice & theory
21
International journal of hospitality management
21
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
18
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
Service business
13
Business process management journal
12
European journal of operational research : EJOR
12
International journal of production economics
12
The service industries journal
12
International journal of services and operations management : IJSOM
11
International journal of services, economics and management
11
Manufacturing & service operations management : M & SOM
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Benchmarking : an international journal
9
Journal of hospitality marketing & management
9
International journal of business performance management
8
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ECONIS (ZBW)
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1
Separate rooms for patient induction, case set-up and breakdown : innovative operating room turnover through quality management
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Taaffe, Kevin
; …
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 3-24
Persistent link: https://www.econbiz.de/10014545224
Saved in:
2
The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Bashar, Abul
;
Rahman, Md. Mahbubur
;
Sakib, Md. Nazmus
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10014545249
Saved in:
3
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
4
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
5
Back to the future : cybernetics for safety, quality and cybersecurity
Cernauskas, Deborah
;
Kumiega, Andrew
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 183-192
Persistent link: https://www.econbiz.de/10013410708
Saved in:
6
An empirical study on quality improvement in higher education institutions with reference to selected processes
Mulay, Rahul V.
;
Khanna, Vandana Tandon
- In:
Quality management journal : QMJ
28
(
2021
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10012425476
Saved in:
7
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650359
Saved in:
8
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650360
Saved in:
9
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
10
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
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