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~isPartOf:"Quality management journal : QMJ"
~subject:"Gesundheitsversorgung"
~subject:"Konsumentenverhalten"
~subject:"quality practices"
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Gesundheitsversorgung
Konsumentenverhalten
quality practices
Dienstleistungsqualität
14
Hospital
14
Krankenhaus
14
Patienten
14
Patients
14
Service quality
14
Health care
11
Customer satisfaction
9
Kundenzufriedenheit
9
Gesundheitswesen
8
Health care system
8
Quality management
8
Qualitätsmanagement
8
patient satisfaction
5
patient experience
4
Healthcare quality
2
Structural equation model
2
Strukturgleichungsmodell
2
Time
2
Zeit
2
behavioral intention
2
healthcare
2
healthcare industry
2
healthcare service quality
2
medical clinics
2
ordinal logistic regression
2
patient satisfaction measurement
2
waiting time
2
Award
1
Baldrige Award
1
Betriebswirtschaftliches Ziel
1
Business process management
1
Centers for Medicare & Medicaid Services
1
Consumer behaviour
1
Corporate culture
1
Corporate objective
1
Criteria for Performance Excellence
1
Dauer
1
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Article
12
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Article in journal
12
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12
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English
12
Author
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Fredendall, Lawrence D.
3
Johnson, Dana M.
3
Russell, Roberta S.
3
Choi, Yunsik
2
Ferrand, Yann B.
2
Nottingham, Quinton J.
2
Pirrallo, Ronald G.
2
Weathers, Danny
2
Bitner, Matthew
1
Bitner, Matthew D.
1
Boakye, Kwabena G.
1
Cheah, Jun-Hwa
1
Gowen, Charles, III.
1
Harding, Rosanna
1
Latham, John R.
1
Lee, Jung Young
1
McFadden, Kathleen L.
1
Musitano, Anne
1
Ojo, Adedapo Oluwaseyi
1
Panchapakesan, Padma
1
Peak, Daniel A.
1
Prybutok, Victor R.
1
Qin, Hong
1
Rajendran, Chandrasekharan
1
Roth, Aleda
1
Sai, L. Prakash
1
Schulingkamp, Ronald C.
1
Siemens, Jennifer
1
Siemens, Jennifer C.
1
Tan, Christine Nya-Ling
1
Thurasamy Ramayah
1
Venkataraman, Sriram
1
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Quality management journal : QMJ
Health care management review : HCM review
35
Health care management science
30
NBER working paper series
28
Journal of health organization and management
27
Journal of health economics
21
The European journal of health economics : HEPAC ; health economics in prevention and care
21
European journal of operational research : EJOR
19
Health marketing quarterly
19
Health care management science : a new journal serving the international health care management community
16
Working paper / National Bureau of Economic Research, Inc.
14
NBER Working Paper
13
Production and operations management : an international journal of the Production and Operations Management Society
13
Production and operations management : the flagship research journal of the Production and Operations Management Society
13
The TQM journal : the international review of organizational improvement
13
Health economics
12
Health economics review
12
International journal of pharmaceutical and healthcare marketing : IJPHM
11
International journal of public sector management : IJPSM
11
International journal of production research
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Manufacturing & service operations management : M & SOM
10
Socio-economic planning sciences : the international journal of public sector decision-making
8
The European journal of health economics
8
Information systems research : ISR
7
International journal of pharmaceutical and healthcare marketing
7
International journal of productivity and quality management : IJPQM
7
Omega : the international journal of management science
7
Operations research
7
Business process management journal
6
International journal of consumer studies
6
International journal of hospitality management
6
International journal of production economics
6
International journal of quality & reliability management
6
Journal of business research : JBR
6
Journal of the Operational Research Society : OR
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Beiträge zum Gesundheitsmanagement
5
CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
5
Discussion paper series / IZA
5
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ECONIS (ZBW)
12
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1
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
2
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
3
Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
4
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
5
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
Saved in:
6
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
7
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
8
Cost-quality tradeoff in healthcare : does it affect patient experience?
Venkataraman, Sriram
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 38-45
Persistent link: https://www.econbiz.de/10011311092
Saved in:
9
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
10
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
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