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~isPartOf:"Report / Marketing Science Institute"
~person:"Rust, Roland T."
~person:"Schreier, Gerhard"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Rust, Roland T.
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Report / Marketing Science Institute
Beiträge zur Hochschulpolitik
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Projekt Qualitätssicherung
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Foundations for organizational science
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Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy
-
1994
Persistent link: https://www.econbiz.de/10000888243
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