//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Wirtschaftsprüfung"
~type_genre:"Book section"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Customer satisfaction
Wirtschaftsprüfung
Dienstleistungsqualität
16
Service quality
16
Beziehungsmarketing
9
Relationship marketing
9
Kundenzufriedenheit
5
Dienstleistungssektor
3
Emotion
3
Service industry
3
Arbeitskräfte
2
Leadership
2
Personalführung
2
Workforce
2
Airline
1
Arbeitspsychologie
1
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Betriebswirtschaftslehre
1
Business economics
1
Business services
1
Competence
1
Competitive strategy
1
Complaint management
1
Consultancy services
1
Cost management
1
Customer service
1
Erfolgsfaktor
1
Fluggesellschaft
1
Garantie
1
Higher education staff
1
Hochschullehrer
1
Human Resource Management
1
Innovation management
1
Innovationsmanagement
1
Job satisfaction
1
Knowledge-intensive industry
1
Kompetenz
1
Kostenmanagement
1
Kundenservice
1
Leistungsanreiz
1
more ...
less ...
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Book section
Aufsatz im Buch
5
Case study
2
Fallstudie
2
Language
All
German
3
English
2
Author
All
Coenen, Christian
1
Edvardsson, Bo
1
Fichtel, Sina
1
Friman, Margareta
1
Gummesson, Evert
1
Horbel, Chris
1
Meyer, Anton
1
Popp, Bastian
1
Roos, Inger
1
Specht, Nina
1
Woratschek, Herbert
1
more ...
less ...
Published in...
All
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
Marketing in the new global order : challenges and opportunities
4
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
E-manufacturing and E-service strategies in contemporary organizations
3
Enhancing knowledge development in marketing ; Vol. 21
3
Global cases on hospitality industry
3
Handbook of research on customer engagement
3
Independent accounts : the possibilities for auditor independence in the age of financial scandal
3
Recent developments in Vietnamese business and finance
3
Achieving competitive advantage through quality management
2
Building consumer-brand relationship in luxury brand management
2
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
2
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
2
E-marketing in developed and developing countries : emerging practices
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
Grundlagen des After Sales Marketing
2
Innovations in certain areas of organization management and marketing
2
Kundenorientierung im Touristikmanagement
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Marktpsychologie
2
Modern analysis of customer surveys : with applications using R
2
Strategic system assurance and business analytics
2
Strategies and tools for managing connected consumers
2
The art of digital marketing for fashion and luxury brands : market spaces and marketplaces
2
Three essays on success factors of digital and non-digital services
2
2007 Business & Economics Society International Conference ; Vol. 1
1
3rd International Conference on Global Interdependence and Decision Sciences, December 28-30, 2009, Hyderabad, India
1
6th International Finance Conference on Financial Crisis and Governance
1
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
A Research Agenda for Service Marketing
1
Achieving Business Competitiveness in a Digital Environment : Opportunities in E-commerce and Online Marketing
1
Advances in Management Research : Emerging Challenges and Trends
1
Advances in applied business research : the L.A.B.S. initiative
1
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Advances in applied economics, business and development
1
Advances in banking technology and management : impacts of ICT and CRM
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
Alternative market research methods : market sensing
1
more ...
less ...
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service in a complex, value-creating network society
Gummesson, Evert
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 255-269)
.
2007
Persistent link: https://www.econbiz.de/10003595953
Saved in:
2
Service quality grounded in customer experiences, affect and relationships
Edvardsson, Bo
;
Friman, Margareta
;
Roos, Inger
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 271-285)
.
2007
Persistent link: https://www.econbiz.de/10003595978
Saved in:
3
Identifikation von Servicelücken bei Dienstleistungsunternehmen : die Anwendung des ISL-Ansatzes am Beispiel einer multifunktionalen Sportanlage
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 287-303)
.
2007
Persistent link: https://www.econbiz.de/10003595993
Saved in:
4
Mitarbeiterverhalten und -attraktivität als Excellence-Treiber im Service Encounter
Fichtel, Sina
;
Meyer, Anton
;
Specht, Nina
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 329-345)
.
2007
Persistent link: https://www.econbiz.de/10003596020
Saved in:
5
Service Excellence durch Prosocial Service Performance
Coenen, Christian
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 423-440)
.
2007
Persistent link: https://www.econbiz.de/10003596227
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->