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~isPartOf:"Service business"
~isPartOf:"SpringerLink / Bücher"
~subject:"South Korea"
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Search: subject_exact:"Complaint management"
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South Korea
Beschwerdemanagement
32
Complaint management
32
Customer satisfaction
22
Kundenzufriedenheit
22
Dienstleistungsqualität
19
Service quality
19
Beziehungsmarketing
16
Relationship marketing
16
Reklamation
14
Consumer behaviour
12
Konsumentenverhalten
12
Kundenmanagement
12
Justice
6
Service recovery
6
Gerechtigkeit
5
Beziehungsmanagement
4
Customer service
4
Deutschland
4
Emotion
4
Germany
4
Kundenservice
4
Servicepolitik
4
Viral marketing
4
Virales Marketing
4
Dienstleistungssektor
3
Kundenbindung
3
Satisfaction
3
Service failure
3
Südkorea
3
Business-to-Business-Marketing
2
Cognition
2
Communication
2
Complaint handling
2
Customer integration
2
Dienstleistungsberufe
2
Empirical method
2
Empirische Methode
2
Ethiopia
2
Kognition
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Choi, Chang Hwan
1
Jeon, Aeeun
1
Kim, Min-su
1
Kim, Sang-Man
1
Kim, Taegoo
1
Lee, Gyehee
1
Lee, Jung-hyun
1
Oh, Jae-Young
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Paek, Soyon
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Service business
SpringerLink / Bücher
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of air transport management
1
Journal of marketing management : MM
1
Psychology & marketing
1
Services marketing quarterly
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ECONIS (ZBW)
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1
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
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2
Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
Kim, Sang-Man
;
Oh, Jae-Young
- In:
Service business
6
(
2012
)
3
,
pp. 297-321
Persistent link: https://www.econbiz.de/10009613999
Saved in:
3
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo
;
Paek, Soyon
;
Choi, Chang Hwan
;
Lee, Gyehee
- In:
Service business
6
(
2012
)
4
,
pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
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