//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Service business"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Hospital"
~subject:"Justice"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Deutschland
Hospital
Justice
Dienstleistungsqualität
235
Service quality
233
Kundenzufriedenheit
123
Customer satisfaction
122
Beziehungsmarketing
75
Quality management
75
Qualitätsmanagement
75
Relationship marketing
73
Konsumentenverhalten
61
Gesundheitswesen
29
Health care
29
Health care system
29
Krankenhaus
28
Gesundheitsversorgung
27
Beschwerdemanagement
20
Complaint management
20
Dienstleistungssektor
20
Service industry
20
Customer service
19
Kundenservice
19
Product quality
19
Produktqualität
19
Patienten
17
Patients
17
Higher education institution
16
Hochschule
16
Customer loyalty
15
Satisfaction
15
Viral marketing
13
Virales Marketing
13
Customer integration
11
Kundenintegration
11
Lieferantenmanagement
11
Supplier relationship management
11
E-commerce
10
Electronic Commerce
10
Betriebliche Wertschöpfung
9
Customer value
9
more ...
less ...
Online availability
All
Undetermined
79
Free
7
Type of publication
All
Article
93
Type of publication (narrower categories)
All
Article in journal
93
Aufsatz in Zeitschrift
93
Conference paper
3
Konferenzbeitrag
3
Case study
1
Fallstudie
1
Language
All
English
93
Author
All
Dandis, Ala' Omar
3
Fitzgerald, Gerard
3
Huang, Chih-Hsuan
3
Wu, Hsin-Hung
3
Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Baccarani, Claudio
2
Bonfanti, Angelo
2
Cassia, Fabio
2
Li, Li
2
Natarajan, Thamaraiselvan
2
To, W. M.
2
Ugolini, Marta Maria
2
Yagil, Dana
2
Aa, Zanna van der
1
Abu Ajamieh, Maha Waleed
1
Abu Bakar, Juhaida
1
Adewale, Abideen A.
1
Adinolfi, Paola
1
Afudo-Peregrina, Angel F.
1
Ahmed, Ezaz
1
Al Asheq, Ahmed
1
Al Dwekat, Nermeen Borhan
1
Al Odat, Baraa Ayed
1
Al-Khawaldeh, Majd Hussein
1
Al-masri, Batool Emad
1
Alagiriswamy, Ravikumar
1
Alan, Alev Kocak
1
Albsoul, Rania A.
1
Alkhaldi, Sireen M.
1
Alkubaisi, Fatima Abdulsattar
1
Alshyyab, Muhammad A.
1
Anaya-Sánchez, Rafael
1
Antony, Jiju
1
Bali, Zsofia
1
Becker, Marc
1
Belanche, Daniel
1
Blank, Cornelia
1
Bloemer, Johanna M.
1
more ...
less ...
Published in...
All
Service business
The TQM journal : the international review of organizational improvement
International journal of hospitality management
241
Journal of retailing and consumer services
236
Journal of business research : JBR
132
The journal of services marketing
108
International journal of contemporary hospitality management
93
Journal of hospitality marketing & management
90
The service industries journal
81
Health care management review : HCM review
73
Journal of travel and tourism marketing
73
Services marketing quarterly
71
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Cogent business & management
51
Quality management journal : QMJ
50
Journal of service research : JSR
49
Journal of health economics
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Working paper / National Bureau of Economic Research, Inc.
39
International journal of quality and service sciences
38
Tourism management : research, policies, practice
38
Journal of health organization and management
37
Journal of service management
36
NBER working paper series
36
Total quality management & business excellence
36
NBER Working Paper
33
International journal of quality & reliability management
32
Asia Pacific journal of marketing and logistics
31
International journal of services and operations management
31
SpringerLink / Bücher
30
The international journal of bank marketing : IJBM
30
Health marketing quarterly
29
International journal of services, economics and management
29
Psychology & marketing
28
International journal of productivity and quality management : IJPQM
27
Journal of air transport management
27
Journal of strategic marketing
27
Management science : journal of the Institute for Operations Research and the Management Sciences
27
Technological forecasting & social change : an international journal
26
International journal of electronic marketing and retailing : IJEMR
23
more ...
less ...
Source
All
ECONIS (ZBW)
93
Showing
1
-
10
of
93
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
3
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
4
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
5
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
6
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
7
Service innovation in the restaurant sector during COVID-19 : digital technologies to reduce customers' risk perception
Esposito, Benedetta
;
Sessa, Maria Rosaria
;
Sica, Daniela
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 134-164
Persistent link: https://www.econbiz.de/10013537705
Saved in:
8
How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
Saved in:
9
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
10
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->