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~isPartOf:"Service business"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Justice"
~type_genre:"Article in journal"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Justice
Dienstleistungsqualität
233
Service quality
233
Customer satisfaction
122
Kundenzufriedenheit
122
Quality management
75
Qualitätsmanagement
75
Beziehungsmarketing
73
Relationship marketing
73
Konsumentenverhalten
61
Gesundheitswesen
29
Health care
29
Health care system
29
Hospital
28
Krankenhaus
28
Gesundheitsversorgung
27
Beschwerdemanagement
20
Complaint management
20
Dienstleistungssektor
20
Service industry
20
Customer service
19
Kundenservice
19
Product quality
19
Produktqualität
19
Patienten
17
Patients
17
Higher education institution
16
Hochschule
16
Customer loyalty
15
Satisfaction
15
Viral marketing
13
Virales Marketing
13
Customer integration
11
Kundenintegration
11
Lieferantenmanagement
11
Supplier relationship management
11
E-commerce
10
Electronic Commerce
10
Betriebliche Wertschöpfung
9
Customer value
9
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59
Free
5
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Article
67
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Article in journal
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67
Conference paper
2
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2
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English
67
Author
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Dandis, Ala' Omar
3
Al Haj Eid, Mohammad Badi’
2
Bonfanti, Angelo
2
Cassia, Fabio
2
Natarajan, Thamaraiselvan
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Abu Bakar, Juhaida
1
Afudo-Peregrina, Angel F.
1
Ahmed, Ezaz
1
Al Asheq, Ahmed
1
Alagiriswamy, Ravikumar
1
Alan, Alev Kocak
1
Anaya-Sánchez, Rafael
1
Baccarani, Claudio
1
Bali, Zsofia
1
Becker, Marc
1
Belanche, Daniel
1
Blank, Cornelia
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Casaló, Luis V.
1
Chang, Hsin Hsin
1
Chaparro-Pelaez, Julian
1
Chen, I. Fei
1
Chen, Lily Shui-lien
1
Chen, WeiWei
1
Chen, Yuan
1
Cheng, Calvin Wah-On
1
Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
1
Choi, Jeongil
1
Choi, Minseok
1
Chou, Sheng-Fang
1
Chowdhury, Ujjal Yaman
1
Chudhery, Muhammad Adnan Zahid
1
Cobelli, Nicola
1
Coelho, Arnaldo
1
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Service business
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
235
International journal of hospitality management
202
Journal of business research : JBR
124
The journal of services marketing
106
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
The service industries journal
68
Services marketing quarterly
67
Journal of travel and tourism marketing
65
Journal of service research : JSR
48
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Journal of service management
34
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
30
Tourism management : research, policies, practice
30
International journal of quality and service sciences
29
Journal of air transport management
27
Psychology & marketing
27
International journal of services and operations management
26
International journal of services, economics and management
25
Journal of strategic marketing
25
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
International journal of quality & reliability management
22
Journal of retailing
22
Journal of service research
22
Managing service quality : MSQ ; an international journal
22
Total quality management & business excellence
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of the Academy of Marketing Science
21
Journal of Asian finance, economics and business : JAFEB
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of service theory and practice : JSTP
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
67
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1
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
2
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
3
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
4
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
5
Service innovation in the restaurant sector during COVID-19 : digital technologies to reduce customers' risk perception
Esposito, Benedetta
;
Sessa, Maria Rosaria
;
Sica, Daniela
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 134-164
Persistent link: https://www.econbiz.de/10013537705
Saved in:
6
How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
Saved in:
7
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
8
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
9
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
10
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
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