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Consumer behaviour
104
Konsumentenverhalten
104
Customer satisfaction
41
Kundenzufriedenheit
41
Beziehungsmarketing
40
Relationship marketing
40
Dienstleistungsqualität
36
Service quality
36
Social Web
13
Social web
13
Confidence
12
Vertrauen
12
Brand image
11
Brand management
11
Markenführung
11
Markenimage
11
Internet marketing
10
Online retailing
10
Online-Handel
10
Online-Marketing
10
Satisfaction
10
Viral marketing
10
Virales Marketing
10
Beschwerdemanagement
9
Complaint management
9
Emotion
9
Gastronomie
8
Restaurant industry
8
Trust
8
Einzelhandel
7
Retail trade
7
Customer service
6
Holiday behaviour
6
Kundenservice
6
Motivation
6
Urlaubsverhalten
6
Customer integration
5
Innovation adoption
5
Innovationsakzeptanz
5
Kundenintegration
5
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6
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Article
104
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104
Aufsatz in Zeitschrift
104
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English
104
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Tan, Wee Kheng
4
Gil Saura, Irene
3
Jeon, Hyeon Mo
3
Chang, Hsin Hsin
2
Fuentes-Blasco, María
2
Joo, Jaehun
2
Kim, DongHee
2
Kim, Sung-Bum
2
Lan, Yi-Fang
2
Lin, Hsin-hui
2
Lucia-Palacios, Laura
2
Moliner-Velázquez, Beatriz
2
Pérez-López, Raúl
2
Su, Che-Jen
2
To, W. M.
2
Yagil, Dana
2
Yoo, Se Ran
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Afudo-Peregrina, Angel F.
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Anaya-Sánchez, Rafael
1
Back, Ki-Joon
1
Balaji, M. S.
1
Bali, Zsofia
1
Barrio-García, Salvador del
1
Becker, Marc
1
Belanche, Daniel
1
Belchior, Maria Helena Cavalcanti da Silva
1
Bideh, Alireza Ziaei
1
Bloemer, Johanna M.
1
Bordonoba-Juste, Victoria
1
Cambra Fierro, Jesús J.
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Casado-Díaz, Ana B.
1
Casaló, Luis V.
1
Castañeda, J. Alberto
1
Centeno, Edgar
1
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Service business
Journal of business research : JBR
1,978
Journal of retailing and consumer services
1,931
International journal of consumer studies
765
International journal of hospitality management
723
Psychology & marketing
658
Journal of consumer research : JCR ; an interdisciplinary bimonthly
581
NBER working paper series
505
Working paper / National Bureau of Economic Research, Inc.
432
The journal of product & brand management
393
Asia Pacific journal of marketing and logistics
391
NBER Working Paper
380
The journal of brand management : an international journal
355
European journal of marketing : EJM
348
SpringerLink / Bücher
344
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of marketing research : JMR
343
Management science : journal of the Institute for Operations Research and the Management Sciences
329
Journal of international consumer marketing
320
Journal of travel and tourism marketing
316
Journal of marketing management : MM
307
Journal of retailing
303
Cogent business & management
297
Journal of marketing communications
296
International journal of retail & distribution management
292
Marketing letters : a journal of research in marketing
292
Tourism management : research, policies, practice
292
Journal of marketing
290
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
289
The international review of retail, distribution and consumer research
289
The journal of consumer marketing
284
Journal of consumer behaviour : an international research review
283
Journal of fashion marketing and management
283
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
273
Journal of the Academy of Marketing Science
266
Technological forecasting & social change : an international journal
262
International journal of contemporary hospitality management
261
Journal of business ethics : JOBE
259
The journal of services marketing
259
Journal of economic psychology : research in economic psychology and behavioral economics
253
Journal of hospitality marketing & management
245
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ECONIS (ZBW)
104
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104
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1
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche
;
Rohden, Simoni F.
;
Espartel, …
- In:
Service business
18
(
2024
)
1
,
pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
Saved in:
2
Motivations and attitudes towards consulting eWOM when booking accommodation
Moliner-Velázquez, Beatriz
;
Fuentes-Blasco, María
; …
- In:
Service business
17
(
2023
)
2
,
pp. 557-578
Persistent link: https://www.econbiz.de/10014333837
Saved in:
3
Flash sales : how consumers' emotional responses to negative word-of-mouth affect diagnosticity and purchase intentions
Tan, Wee Kheng
;
Chen, Po-Yen
- In:
Service business
17
(
2023
)
4
,
pp. 1001-1024
Persistent link: https://www.econbiz.de/10014504691
Saved in:
4
How monetization mechanisms in mobile games influence consumers' identity extensions
Lehtonen, Miikka J.
;
Harviainen, J. Tuomas
;
Kultima, …
- In:
Service business
17
(
2023
)
1
,
pp. 113-136
Persistent link: https://www.econbiz.de/10014282878
Saved in:
5
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
6
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
7
Does destination advertisement affect travel motivation, emotion regulation, and visit intention formation?
Tan, Wee Kheng
;
Fan, Chia-Hua
- In:
Service business
17
(
2023
)
2
,
pp. 579-606
Persistent link: https://www.econbiz.de/10014333838
Saved in:
8
Segmenting travellers of luxury destinations in a post-pandemic era
Nabi, Nazia
- In:
Service business
17
(
2023
)
3
,
pp. 747-770
Persistent link: https://www.econbiz.de/10014333859
Saved in:
9
Adolescents' attempts at influence and self-reported errors in family vacation decisions : a cross-regional study
Su, Che-Jen
;
Lan, Yi-Fang
;
Lorgnier, Nicolas G. A.
; …
- In:
Service business
17
(
2023
)
4
,
pp. 879-911
Persistent link: https://www.econbiz.de/10014504660
Saved in:
10
Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
17
(
2023
)
4
,
pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
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