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~isPartOf:"Services marketing quarterly"
~person:"Arrivabene, Lorena Silva"
~person:"Casidy, Riza"
~person:"Chowdhury, Fairuz"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
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Customer satisfaction
Einzelhandel
Beziehungsmarketing
3
Dienstleistungsqualität
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Relationship marketing
3
Service quality
3
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2
Konsumentenverhalten
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M-app service quality
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Rawls's theory of justice
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Rawls-Gerechtigkeitstheorie
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Retail trade
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forgiveness
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interactional justice
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Arrivabene, Lorena Silva
Casidy, Riza
Chowdhury, Fairuz
Leisen Pollack, Birgit
3
Choi, Beom Joon
2
Greene, Henry
2
Quach, Sara
2
Rho, Taeseok
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Shin, Hyunju
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Services marketing quarterly
Journal of retailing and consumer services
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal
1
European journal of marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of nonprofit & public sector marketing
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The journal of brand management : an international journal
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ECONIS (ZBW)
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The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
2
Impact of service quality, satisfaction and corporate image on loyalty : a study of a publicly traded for-profit university
Arrivabene, Lorena Silva
;
Vieira, Paulo Roberto da Costa
; …
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 189-205
Persistent link: https://www.econbiz.de/10012179174
Saved in:
3
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
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