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~isPartOf:"Services marketing quarterly"
~person:"Arrivabene, Lorena Silva"
~person:"Casidy, Riza"
~person:"Esteves, Fabia"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
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Customer satisfaction
Einzelhandel
Beziehungsmarketing
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Relationship marketing
3
Service quality
3
Consumer behaviour
2
Konsumentenverhalten
2
Beschwerdemanagement
1
Complaint management
1
Corporate reputation
1
Customer engagement
1
Customer integration
1
Customer service
1
Distributive justice
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Firmenimage
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Gerechtigkeit
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Higher education institution
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Justice
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Kundenintegration
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Kundenservice
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Rawls's theory of justice
1
Rawls-Gerechtigkeitstheorie
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Verteilungsgerechtigkeit
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customer loyalty
1
forgiveness
1
interactional justice
1
loyalty
1
other customers
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propensity to engage
1
satisfaction
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service failure
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service recovery
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services
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university image
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Arrivabene, Lorena Silva
Casidy, Riza
Esteves, Fabia
Leisen Pollack, Birgit
3
Choi, Beom Joon
2
Greene, Henry
2
Quach, Sara
2
Rho, Taeseok
2
Shin, Hyunju
2
Thaichon, Park
2
Aggarwal, Praveen
1
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1
Amaad, Hafiz
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
D'Alessandro, Steven
1
Das, Manish
1
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1
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1
Dwivedi, Abhishek
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1
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1
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1
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Services marketing quarterly
Journal of retailing and consumer services
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal
1
European journal of marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of nonprofit & public sector marketing
1
The journal of brand management : an international journal
1
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ECONIS (ZBW)
3
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Impact of service quality, satisfaction and corporate image on loyalty : a study of a publicly traded for-profit university
Arrivabene, Lorena Silva
;
Vieira, Paulo Roberto da Costa
; …
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 189-205
Persistent link: https://www.econbiz.de/10012179174
Saved in:
2
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
3
Customer engagement and loyalty : a comparative study between service contexts
Fernandes, Teresa
;
Esteves, Fabia
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 125-139
Persistent link: https://www.econbiz.de/10011486838
Saved in:
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