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~isPartOf:"Services marketing quarterly"
~subject:"Customer integration"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
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Customer integration
Customer satisfaction
United Kingdom
Dienstleistungsqualität
142
Service quality
142
Kundenzufriedenheit
78
Consumer behaviour
65
Konsumentenverhalten
65
Beziehungsmarketing
51
Relationship marketing
51
service quality
21
Dienstleistungssektor
18
Service industry
18
Dienstleistungsmarketing
14
Services marketing
14
Brand management
12
Customer service
12
Kundenservice
12
Markenführung
12
Beschwerdemanagement
11
Complaint management
11
customer satisfaction
11
Dienstleistung
10
Services
10
satisfaction
10
Gesundheitsversorgung
9
Health care
9
Higher education institution
9
Hochschule
9
India
9
Indien
9
USA
8
United States
8
loyalty
8
Arbeitszufriedenheit
7
Brand image
7
Einzelhandel
7
Job satisfaction
7
Kundenintegration
7
Markenimage
7
Perception
7
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Article
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83
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English
83
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Choi, Beom Joon
2
Gamliel, Eyal
2
Gilboa, Shaked
2
Herstein, Ram
2
Lobo, Antonio
2
Quach, Sara
2
Shankar, Amit
2
Sheng, Xiaojing
2
Shin, Hyunju
2
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Ahmad, Fauziah Sh.
1
Ali, Alisha
1
Ambrose, Scott C.
1
Amin, Muslim
1
Arrivabene, Lorena Silva
1
Balachandran, Indra
1
Banerjee, Shubhomoy
1
Bansal, Ishita
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bebko, Charlene
1
Bergera, Ron
1
Bhadauria, Amita
1
Bhatnagar, Amit
1
Black, Gregory S.
1
Bougoure, Ursula-Sigrid
1
Boveda-Lambie, Adriana
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Carter, Robert E.
1
Casidy, Riza
1
Chamorro, Antonio
1
Chang, Hua
1
Chatzi, Sofia
1
Cheng, Julian Ming Sung
1
Chilsen, Joel
1
Choudhury, Koushiki
1
Clark, Melissa N.
1
Clouse, Shawn F.
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Published in...
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Services marketing quarterly
Journal of retailing and consumer services
225
International journal of hospitality management
217
Journal of business research : JBR
153
The journal of services marketing
136
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
115
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
96
Journal of travel and tourism marketing
84
Journal of air transport management
65
Service business
64
The TQM journal : the international review of organizational improvement
64
Tourism management : research, policies, practice
64
International journal of quality and service sciences
59
Journal of service research : JSR
57
Cogent business & management
56
International journal of services and operations management
56
Journal of service management
54
Total quality management & business excellence
52
International journal of productivity and quality management : IJPQM
49
International journal of quality & reliability management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of service research
31
Journal of strategic marketing
30
Journal of the Academy of Marketing Science
30
International journal of services and operations management : IJSOM
29
Journal of hospitality and tourism insights
27
Journal of service theory and practice : JSTP
27
Psychology & marketing
27
European journal of marketing : EJM
26
International journal of electronic marketing and retailing : IJEMR
26
Tourism management perspectives : TMP
25
Industrial marketing management : the international journal for industrial and high-tech firms
24
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ECONIS (ZBW)
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81
Driving NFL fan satisfaction and return intentions with concession service quality
Larson, Brian V.
;
Steinman, Ross B.
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 418-428
Persistent link: https://www.econbiz.de/10003900877
Saved in:
82
Emotional dissonance and customer service : an exploratory study
Julian, Craig C.
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10003756449
Saved in:
83
An investigation of customer experiences with professional services
Olorunniwo, Festus O.
;
Hsu, Maxwell K.
- In:
Services marketing quarterly
29
(
2007/08
)
2
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003660779
Saved in:
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