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~isPartOf:"The Cornell hospitality quarterly"
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Search: subject_exact:"Käuferzufriedenheit"
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Customer satisfaction
16
Kundenzufriedenheit
16
Beziehungsmarketing
9
Consumer behaviour
9
Dienstleistungsqualität
9
Konsumentenverhalten
9
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customer satisfaction
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Houran, James
2
Laythe, Brian
2
Anderson, Christopher K.
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Barber, Nelson A.
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Boone, Juliette
1
Brant, Ana
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Bufquin, Diego
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Chen, Shuping
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Chung, Kyunghwa
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The Cornell hospitality quarterly
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
16
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1
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10
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16
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1
Providing positive individuating information to reduce stereotype-based negativity in service encounters
Smith, Nicholas A.
;
Martinez, Larry
;
Xu, Shi
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
3
,
pp. 307-321
Persistent link: https://www.econbiz.de/10014312195
Saved in:
2
Applications and implications of service robots in hospitality
Tuomi, Aarni
;
Tussyadiah, Iis P.
;
Stienmetz, Jason
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10012520149
Saved in:
3
The impact of tourist–robot interaction on tourist engagement in the hospitality industry : a mixed-method study
Fang, Shujie
;
Han, Xiaoyun
;
Chen, Shuping
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 246-266
Persistent link: https://www.econbiz.de/10014253110
Saved in:
4
Comparison of customer reviews for local and chain restaurants : multilevel approach to Google reviews data
Yalcinkaya, Beril
;
Just, David
- In:
The Cornell hospitality quarterly
64
(
2023
)
1
,
pp. 63-73
Persistent link: https://www.econbiz.de/10014229650
Saved in:
5
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
6
The effect of private customer-manager social engagement upon online booking behavior
Han, Saram
;
Anderson, Christopher K.
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 141-151
Persistent link: https://www.econbiz.de/10013256785
Saved in:
7
Why service recovery fails? : examining the roles of restaurant type and failure severity in double deviation with justice theory
Zou, Suiwen
;
Migacz, Steven J.
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 169-181
Persistent link: https://www.econbiz.de/10013256787
Saved in:
8
Understanding consumer enchantment via paranormal tourism, part I, conceptual review
Drinkwater, Kenneth
;
Massullo, Brandon
;
Dagnall, Neil
; …
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 195-215
Persistent link: https://www.econbiz.de/10013256790
Saved in:
9
Understanding consumer enchantment via paranormal tourism, part II, preliminary rasch validation
Houran, James
;
Lange, Rense
;
Laythe, Brian
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10013256791
Saved in:
10
Measuring customer satisfaction and hotel efficiency analysis : an approach based on data envelopment analysis
Kim, Changhee
;
Chung, Kyunghwa
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 257-266
Persistent link: https://www.econbiz.de/10013256797
Saved in:
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