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~isPartOf:"The TQM journal : the international review of organizational improvement"
~person:"Antony, Jiju"
~person:"Grahsl, Hans-Peter"
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The TQM journal : the international review of organizational improvement
International journal of public sector management : IJPSM
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The international journal of productivity and performance management : IJPPM
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Lean and its impact on sustainability performance in service companies : results from a pilot study
Lizarelli, Fabiane Letícia
;
Chakraborty, Ayon
;
Antony, Jiju
- In:
The TQM journal : the international review of …
35
(
2023
)
3
,
pp. 698-718
Persistent link: https://www.econbiz.de/10014321365
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2
Quality 4.0 and its impact on organizational performance : an integrative viewpoint
Antony, Jiju
;
Sony, Michael
;
Furterer, Sandra L.
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 2069-2084
Persistent link: https://www.econbiz.de/10014321093
Saved in:
3
Performance journey mapping : a service performance assessment framework
Höber, Angelika
;
Pergler, Elisabeth
;
Wild-Weitlaner, Doris
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 231-246
Persistent link: https://www.econbiz.de/10011298022
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