Performance journey mapping : a service performance assessment framework
Angelika Höber, Elisabeth Pergler, Doris Weitlaner and Hans-Peter Grahsl
| Year of publication: |
2015
|
|---|---|
| Authors: | Höber, Angelika ; Pergler, Elisabeth ; Wild-Weitlaner, Doris ; Grahsl, Hans-Peter |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 27.2015, 2, p. 231-246
|
| Subject: | Performance measurement | Evaluation | Technology Acceptance Model | Method triangulation | Service performance assessment | Theory-driven development | Performance-Messung | Dienstleistungsqualität | Service quality | Performance-Management | Performance management | Innovationsakzeptanz | Innovation adoption |
| Extent: | Ill. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011298022