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~isPartOf:"The TQM journal : the international review of organizational improvement"
~person:"Barkur, Gopalakrishna"
~person:"Grahsl, Hans-Peter"
~subject:"Performance measurement"
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Performance measurement
Dienstleistungsqualität
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Barkur, Gopalakrishna
Grahsl, Hans-Peter
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The TQM journal : the international review of organizational improvement
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Performance journey mapping : a service performance assessment framework
Höber, Angelika
;
Pergler, Elisabeth
;
Wild-Weitlaner, Doris
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 231-246
Persistent link: https://www.econbiz.de/10011298022
Saved in:
2
Comparison of SERVQUAL and SERVPERF metrics : an empirical study
Rodrigues, Lewlyn L. R.
;
Barkur, Gopalakrishna
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
6
,
pp. 629-643
Persistent link: https://www.econbiz.de/10009426881
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