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~isPartOf:"The TQM journal : the international review of organizational improvement"
~source:"econis"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Electronic+retailing"
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Dienstleistungsqualität
Consumer behaviour
4
Customer satisfaction
4
E-commerce
4
Electronic Commerce
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Online retailing
4
Online-Handel
4
Service quality
4
Beziehungsmarketing
3
Relationship marketing
3
Website
2
Bevölkerungsentwicklung
1
Confidence
1
Conjoint analysis
1
Conjoint-Analyse
1
Customer loyalty
1
Demographic development
1
Demographics
1
E-retailer service quality
1
E-retailing
1
E-service quality
1
Einzelhandel
1
Emerging economies
1
Emerging economy
1
India
1
Indien
1
Internet marketing
1
Lieferantenmanagement
1
Online purchasing
1
Online reviews
1
Online shopping
1
Online-Marketing
1
Perceived control
1
Perceived enjoyment
1
Product quality
1
Produktqualität
1
Quality management
1
Quality satisfaction
1
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English
4
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Alagiriswamy, Ravikumar
1
Chudhery, Muhammad Adnan Zahid
1
Parayitam, Satyanarayana
1
Rafique, Raza
1
Sebastianelli, Rose
1
Tamimi, Nabil
1
Ur Rehman, Hakeem
1
Venkatakrishnan, Jeeva
1
Yen, Yung-shen
1
Zia, Sumreen
1
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The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
39
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
16
International journal of hospitality management
14
Journal of business research : JBR
14
The service industries journal
10
Cogent business & management
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
8
International journal of business information systems : IJBIS
8
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of electronic customer relationship management : IJECRM
7
International journal of retail and distribution management
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
Journal of strategic marketing
6
The journal of services marketing
6
International journal of quality & reliability management
5
International journal of retail & distribution management
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Journal of service research : JSR
5
Managing service quality : MSQ ; an international journal
5
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
5
Electronic commerce research and applications
4
International journal of business excellence : IJBEX
4
International journal of contemporary hospitality management
4
International journal of electronic business : IJEB
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of production economics
4
Journal of electronic commerce research : JECR
4
Journal of hospitality marketing & management
4
Production and operations management : the flagship research journal of the Production and Operations Management Society
4
Service business
4
Tourism management : research, policies, practice
4
Transportation research / E : an international journal
4
Administrative Sciences : open access journal
3
Asia Pacific journal of marketing and logistics
3
Decision sciences : DS
3
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ECONIS (ZBW)
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1
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
2
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
3
How e-tailing attributes affect perceived quality : the potential impact of customer demographics and online behaviors
Tamimi, Nabil
;
Sebastianelli, Rose
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 547-560
Persistent link: https://www.econbiz.de/10011584532
Saved in:
4
A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
Saved in:
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