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~isPartOf:"The international review of retail, distribution and consumer research"
~isPartOf:"The journal of services marketing"
~subject:"Consumer behaviour"
~subject:"Markenführung"
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Consumer behaviour
Markenführung
Konsumentenverhalten
551
Beziehungsmarketing
299
Relationship marketing
299
Einzelhandel
266
Retail trade
266
Customer satisfaction
231
Kundenzufriedenheit
231
Service quality
231
Dienstleistungsqualität
230
Dienstleistungssektor
88
Service industry
88
Online retailing
86
Online-Handel
86
Customer service
82
Kundenservice
81
USA
81
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81
Food retailing
69
Lebensmitteleinzelhandel
69
Brand management
66
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63
Services
62
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57
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53
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53
Dienstleistungsmarketing
50
Services marketing
50
Brand image
49
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49
Kundenintegration
49
Markenimage
49
Social Web
47
Social web
47
Beschwerdemanagement
46
Complaint management
46
Großbritannien
44
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44
Viral marketing
43
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Schramm-Klein, Hanna
9
Mattila, Anna S.
7
Sharma, Piyush
7
Steinmann, Sascha
7
Saarijärvi, Hannu
6
Harris, Lloyd C.
5
Klaus, Philipp
5
Rosenbaum, Mark
5
Vilnai-Yavetz, Iris
5
Daunt, Kate L.
4
Guéguen, Nicolas
4
Hollebeek, Linda D.
4
Jacob, Céline
4
Johansson, Ulf
4
Newing, Andy
4
O'Cass, Aron
4
Seger-Guttmann, Tali
4
Söderlund, Magnus
4
Wagner, Gerhard
4
Zielke, Stephan
4
Basso, Kenny
3
Clarke, Graham P.
3
Das, Gopal
3
Gounaris, Spiros
3
Huddleston, Patricia
3
Liljedal, Karina T.
3
Liu, Matthew Tingchi
3
Mishra, Sita
3
Mortimer, Gary
3
Neale, Larry
3
O'Callaghan, Edmund
3
Phau, Ian
3
Poddar, Amit
3
Rosenbaum, Mark S.
3
Röding, Tobias
3
Teller, Christoph
3
Wiese, Melanie
3
Williams, Colin C.
3
Wong, IpKin Anthony
3
Zhao, Jing
3
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The international review of retail, distribution and consumer research
The journal of services marketing
Journal of business research : JBR
2,169
Journal of retailing and consumer services
1,965
International journal of consumer studies
766
International journal of hospitality management
752
Psychology & marketing
681
The journal of brand management : an international journal
644
Journal of consumer research : JCR ; an interdisciplinary bimonthly
587
NBER working paper series
526
SpringerLink / Bücher
495
The journal of product & brand management
494
Working paper / National Bureau of Economic Research, Inc.
439
Asia Pacific journal of marketing and logistics
411
European journal of marketing : EJM
395
NBER Working Paper
388
Journal of marketing research : JMR
368
European Journal of Marketing
366
Journal of Consumer Marketing
365
Journal of marketing management : MM
359
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
352
Management science : journal of the Institute for Operations Research and the Management Sciences
348
Tourism management : research, policies, practice
343
Journal of travel and tourism marketing
342
Journal of marketing communications
332
Journal of international consumer marketing
328
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
327
Journal of marketing
325
Journal of retailing
322
Journal of the Academy of Marketing Science
313
Cogent business & management
312
Marketing letters : a journal of research in marketing
311
International journal of retail & distribution management
307
Journal of fashion marketing and management
304
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
292
The journal of consumer marketing
292
Journal of consumer behaviour : an international research review
291
Marketing intelligence & planning
284
International journal of contemporary hospitality management
282
Technological forecasting & social change : an international journal
269
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ECONIS (ZBW)
573
Showing
1
-
10
of
573
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1
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
2
A company-CSR fit as antecedents of organic cosmetic product purchase intention, the buffering effect of CSR belief : a moderating role of health consciousness
Luan, Chi-Cheng
;
Hoa Pham Thi
;
Ulysses, Nellie
- In:
The international review of retail, distribution and …
34
(
2024
)
3
,
pp. 285-309
Persistent link: https://www.econbiz.de/10014559034
Saved in:
3
Consumer-facing technology in retailing : how technology shapes customer experience in physical and digital stores
Berg, Hanna
;
Nilsson, Elin
;
Liljedal, Karina T.
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 123-127
Persistent link: https://www.econbiz.de/10014559005
Saved in:
4
The distracting effect of mobile phones on visual attention in consumer decision-making : a gaze behavior perspective
Bažantová, Simona
;
Novák, Michal
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 160-182
Persistent link: https://www.econbiz.de/10014559008
Saved in:
5
Does metaverse fidelity matter? : testing the impact of fidelity on consumer responses in virtual retail stores
Frank, Darius-Aurel
;
Peschel, Anne Odile
;
Otterbring, Tobias
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 251-284
Persistent link: https://www.econbiz.de/10014559031
Saved in:
6
Encouraging prolonged consumption through habit-boosting efforts : conceptualization and research agenda
Taylor, Jennifer Fries
;
Beatty, Sharon E.
;
Roberto, …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10014473581
Saved in:
7
From transactions to transformations : exploring transformative food retailing
Saarijärvi, Hannu
;
Sparks, Leigh
;
Närvänen, Elina
; …
- In:
The international review of retail, distribution and …
34
(
2024
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10014558995
Saved in:
8
Green products wrapped and delivered : consumer's preference for sustainable e-commerce practices
Bharani, Shreyansh
;
Roy, Sheila
;
Tawde, Swapnil
- In:
The international review of retail, distribution and …
34
(
2024
)
3
,
pp. 331-360
Persistent link: https://www.econbiz.de/10014559039
Saved in:
9
How in-store sensor technologies can help retailers to understand their customers : overview on two decades of research
Knof, Merlind
;
Stock-Homburg, Ruth
;
Schurer, Jordin
- In:
The international review of retail, distribution and …
34
(
2024
)
3
,
pp. 381-398
Persistent link: https://www.econbiz.de/10014559045
Saved in:
10
How to infuse mobile technologies in frontline service encounters? : an experimental analysis of customer perceptions of service competence
Röding, Tobias
;
Wagner, Gerhard
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 183-200
Persistent link: https://www.econbiz.de/10014559011
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