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~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~person:"Benkenstein, Martin"
~subject:"Relationship marketing"
~subject:"Work behaviour"
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Relationship marketing
Work behaviour
Beziehungsmarketing
2
Arbeitsverhalten
1
Commitment
1
Consumer behaviour
1
Customer citizenship behavior
1
Customer satisfaction
1
Customer service
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Kunden
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Benkenstein, Martin
Klaus, Philipp
6
Mattila, Anna S.
6
Gil Saura, Irene
4
Ha, Hong Youl
4
Hollebeek, Linda D.
4
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
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Bruce, Helen L.
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Burton, Jamie
3
Choi, Beom Joon
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Dagger, Tracey S.
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Furrer, Olivier
3
Gruber, Thorsten
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Grönroos, Christian
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Holloway, Betsy Bugg
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Tsiotsou, Rodoula H.
3
Wu, Cedric Hsi-jui
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Al-Hawari, Mohd Ahmad
2
Alrawadieh, Ziad
2
Back, Ki-Joon
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Balaji, M. S.
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Bang, Nguyen
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Barnes, Donald C.
2
Basso, Kenny
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Beatson, Amanda
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Beatty, Sharon E.
2
Black, Hulda G.
2
Chao, Pei
2
Collier, Joel E.
2
Dubinsky, Alan J.
2
Frow, Pennie
2
Gabler, Colin B.
2
Gong, Taeshik
2
Gustafsson, Anders
2
Hansen, John D.
2
Horbel, Chris
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The journal of services marketing
The service industries journal
Gabler-Edition Wissenschaft / Marketing und Innovationsmanagement
3
Journal of retailing and consumer services
2
Customer Experience : Forum Dienstleistungsmanagement
1
Dienstleistungsmarken : Forum Dienstleistungsmanagement
1
Dienstleistungsnetzwerke
1
Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
1
Gabler Edition Wissenschaft / Marketing- und Innovationsmanagement
1
Kundenbeziehungen im Dienstleistungsbereich
1
Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
1
Marketing : ZFP ; journal of research and management
1
MultiMedia Mobil : Dienste und Inhalte über mobile Plattformen
1
Neue Aspekte des Dienstleistungsmarketing : Konzepte für Forschung und Praxis ; [aus den Beiträgen zum 7. Workshop Dienstleistungsmarketing in Bayreuth ... 1999]
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ECONIS (ZBW)
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How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
Curth, Susanne
;
Uhrich, Sebastian
;
Benkenstein, Martin
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 147-158
Persistent link: https://www.econbiz.de/10010371770
Saved in:
2
Responses to other similar customers in a service setting : analyzing the moderating role of perceive performance
Brack, Anna Dorothea
;
Benkenstein, Martin
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 138-146
Persistent link: https://www.econbiz.de/10010371776
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