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~isPartOf:"The journal of services marketing"
~person:"Aksoy, Lerzan"
~person:"Klaus, Philipp"
~subject:"Brand image"
~subject:"Customer integration"
~subject:"Service quality"
~subject:"United States"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Government document"
~type_genre:"Handbuch"
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Search: subject_exact:"Consumer Behaviour"
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Brand image
Customer integration
Service quality
United States
Beziehungsmarketing
6
Consumer behaviour
6
Konsumentenverhalten
6
Relationship marketing
6
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Customer experience
3
Loyalty
2
Amazon.com
1
Conceptual
1
Confidence
1
Consumer-perceived value (CPV)
1
Customer experience (CX)
1
Customer role
1
Customer service
1
Customer value
1
Customization
1
Data Mining
1
Data mining
1
Digitale Dienste
1
Dynamic
1
E-commerce
1
Electronic Commerce
1
Framework
1
Gerechtigkeit
1
Holistic
1
Internet
1
Internet marketing
1
Justice
1
Kundenservice
1
Kundenwert
1
Measurement
1
Mediator
1
Messung
1
Moderator
1
Online customer experience
1
Online experience
1
Online marketing
1
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Article in journal
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Aksoy, Lerzan
Klaus, Philipp
Sharma, Piyush
5
Hollebeek, Linda D.
3
Mattila, Anna S.
3
Basso, Kenny
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Dodds, Sarah
2
Ha, Hong Youl
2
Ha, Jooyeon
2
Jang, Soocheong
2
Koku, Paul Sergius
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palakshappa, Nitha
2
Palmer, Adrian
2
Rosenbaum, Mark
2
Schuster, Lisa
2
Seger-Guttmann, Tali
2
Tram-Anh Ngoc Pham
2
Voorhees, Clay M.
2
Ahmad, Hassan
1
Ahmed, Zafar U.
1
Akamavi, Raphaël K.
1
Aldas-Manzano, Joaquin
1
Ali, Ameer
1
Ali, Fayaz
1
Alkire, Linda
1
Almanza, Barbara
1
Altobello, Suzanne
1
Anaya, Gerardo Joel
1
Anaza, Nwamaka A.
1
Ashill, Nick J.
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The journal of services marketing
Journal of business research : JBR
2
European journal of marketing
1
International journal of market research
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
The service industries journal
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ECONIS (ZBW)
5
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
3
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
4
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
5
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
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