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~isPartOf:"The journal of services marketing"
~person:"Bock, Dora Elizabeth"
~person:"Dodds, Sarah"
~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
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Customer satisfaction
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Kundenzufriedenheit
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Dienstleistungsqualität
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Bock, Dora Elizabeth
Dodds, Sarah
Mattila, Anna S.
7
Sharma, Piyush
7
Klaus, Philipp
5
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4
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4
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The journal of services marketing
Australasian marketing journal
1
Journal of advertising
1
Journal of business research : JBR
1
Journal of service theory and practice
1
The journal of consumer marketing
1
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ECONIS (ZBW)
4
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1
Cause for pause in retail service : a respond, reimagine, recover framework
Palakshappa, Nitha
;
Dodds, Sarah
;
Bulmer, Sandy
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 584-596
Persistent link: https://www.econbiz.de/10013407565
Saved in:
2
Service inclusion : the role of disability identity in retail
Dodds, Sarah
;
Palakshappa, Nitha
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
Saved in:
3
Consumer search and satisfaction with mental health services
Larson, Lindsay R. L.
;
Bock, Dora Elizabeth
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 736-748
Persistent link: https://www.econbiz.de/10011590918
Saved in:
4
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
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