Service inclusion : the role of disability identity in retail
Year of publication: |
2022
|
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Authors: | Dodds, Sarah ; Palakshappa, Nitha |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 2, p. 143-153
|
Subject: | Agency | Customer experience | Disability | Identity | Inclusion | Qualitative research | Retail | Einzelhandel | Retail trade | Behinderte | Disabled persons | Beziehungsmarketing | Relationship marketing | Soziale Integration | Social integration | Persönlichkeitspsychologie | Personality psychology | Behinderte Arbeitskräfte | Disabled workers | Qualitative Methode | Qualitative method | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
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