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~isPartOf:"The journal of services marketing"
~person:"Buoye, Alexander"
~person:"Miao, Li"
~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
~subject:"Emotion"
~type_genre:"Article in journal"
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Customer satisfaction
Electronic Commerce
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Dienstleistungsqualität
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Buoye, Alexander
Miao, Li
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The journal of services marketing
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
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ECONIS (ZBW)
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The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
2
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
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