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~isPartOf:"The journal of services marketing"
~person:"Collier, Joel E."
~person:"Seger-Guttmann, Tali"
~subject:"Brand image"
~subject:"Customer integration"
~subject:"Service quality"
~subject:"United States"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Government document"
~type_genre:"Handbuch"
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Search: subject_exact:"Consumer Behaviour"
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Brand image
Customer integration
Service quality
United States
Consumer behaviour
5
Konsumentenverhalten
5
Dienstleistungsqualität
4
Customer satisfaction
3
Kundenzufriedenheit
3
Customer service
2
Dienstleistungssektor
2
Kundenservice
2
Selbstbedienung
2
Self-service
2
Self-service technology
2
Service industry
2
Authenticity
1
Behinderte
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Consumer vulnerabilities
1
Control
1
Convenience
1
Customer
1
Customer waiting
1
Disabilities
1
Disabled persons
1
Discrimination
1
Fake displays
1
Flirting
1
Gender
1
Geschlecht
1
Hedonic
1
Lebensqualität
1
Quality of life
1
Relationship marketing
1
Self-monitoring
1
Server sex
1
Service employees
1
Service outcomes
1
Service recovery
1
Sex differences
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Collier, Joel E.
Seger-Guttmann, Tali
Sharma, Piyush
5
Klaus, Philipp
4
Hollebeek, Linda D.
3
Mattila, Anna S.
3
Basso, Kenny
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Dodds, Sarah
2
Ha, Hong Youl
2
Ha, Jooyeon
2
Jang, Soocheong
2
Koku, Paul Sergius
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palakshappa, Nitha
2
Palmer, Adrian
2
Rosenbaum, Mark
2
Schuster, Lisa
2
Tram-Anh Ngoc Pham
2
Voorhees, Clay M.
2
Ahmad, Hassan
1
Ahmed, Zafar U.
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Aldas-Manzano, Joaquin
1
Ali, Ameer
1
Ali, Fayaz
1
Alkire, Linda
1
Almanza, Barbara
1
Altobello, Suzanne
1
Anaya, Gerardo Joel
1
Anaza, Nwamaka A.
1
Ashill, Nick J.
1
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The journal of services marketing
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of service research : JSR
1
MIT sloan management review
1
Services marketing quarterly
1
The service industries journal
1
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ECONIS (ZBW)
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1
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
2
Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
Saved in:
3
Commentary: vulnerable consumers in service settings
Rosenbaum, Mark
;
Seger-Guttmann, Tali
;
Giraldo, Mario
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 309-312
Persistent link: https://www.econbiz.de/10011742682
Saved in:
4
Understanding the differences of public and private self-service technology
Collier, Joel E.
;
Sherrell, Daniel L.
;
Babakus, Emin
; …
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 60-70
Persistent link: https://www.econbiz.de/10010343424
Saved in:
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