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~isPartOf:"The journal of services marketing"
~person:"Foster, Gigi"
~person:"McColl-Kennedy, Janet R."
~person:"Simpson, Penny M."
~subject:"Customer satisfaction"
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Customer satisfaction
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Satisfaction
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Service quality
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Zufriedenheit
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Attribute performance
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Gesundheit
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Health
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Health care
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Health services
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Importance-performance analysis
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Konsumentenverhalten
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Krankenhaus
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Lebensqualität
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Quality of life
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Servicescape
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Servicescape attributes
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Servicescape satisfaction
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Foster, Gigi
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The journal of services marketing
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How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
2
Servicescape attributes and consumer well-being
Sheng, Xiaojing
;
Siguaw, Judy A.
;
Simpson, Penny M.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 676-685
Persistent link: https://www.econbiz.de/10011590769
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