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~isPartOf:"The journal of services marketing"
~person:"Herrmann, Andreas"
~person:"Johnson, Lester W."
~person:"Mattila, Anna S."
~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Beziehungsmarketing
8
Relationship marketing
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Consumer behaviour
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Customer satisfaction
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Kundenzufriedenheit
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Herrmann, Andreas
Johnson, Lester W.
Mattila, Anna S.
Abney, Alexandra K.
1
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1
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The journal of services marketing
International journal of hospitality management
3
Journal of hospitality marketing & management
2
Journal of service research
2
Services marketing quarterly
2
Journal of retailing
1
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ECONIS (ZBW)
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1
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
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2
Do women like options more than men? : an examination in the context of service recovery
Mattila, Anna S.
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 499-508
Persistent link: https://www.econbiz.de/10008749977
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