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~isPartOf:"The journal of services marketing"
~person:"Klaus, Philipp"
~subject:"Dienstleistungsqualität"
~subject:"Service industry"
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Dienstleistungsqualität
Service industry
Beziehungsmarketing
6
Relationship marketing
6
Consumer behaviour
5
Konsumentenverhalten
5
Service quality
5
Customer satisfaction
4
Kundenzufriedenheit
4
Customer experience
3
Amazon.com
1
Artificial intelligence
1
Augmented reality
1
Beauty addiction
1
Conceptual
1
Confidence
1
Consumer-perceived value (CPV)
1
Customer engagement
1
Customer experience (CX)
1
Customer role
1
Customer service
1
Customer value
1
Customization
1
Data Mining
1
Data mining
1
Dienstleistung
1
Dienstleistungssektor
1
Digitale Dienste
1
Dynamic
1
E-commerce
1
Electronic Commerce
1
Face and body beautification/modification services
1
Framework
1
Gerechtigkeit
1
Holistic
1
Internet
1
Internet marketing
1
Justice
1
Kundenservice
1
Kundenwert
1
Künstliche Intelligenz
1
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Klaus, Philipp
Palmer, Adrian
3
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Dagger, Tracey S.
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Johnson, Lester W.
2
Leisen Pollack, Birgit
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Akaka, Melissa Archpru
1
Akamavi, Raphaël K.
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Anderson, Sidney
1
Arnold, Danny R.
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Baillod, Chloé
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Barnes, Donald C.
1
Beatty, Sharon E.
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Bejou, David
1
Benkenstein, Martin
1
Black, Hulda G.
1
Blocker, Christopher
1
Blodgett, Jeffrey
1
Bone, Paula Fitzgerald
1
Bouchet, Adrien
1
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The journal of services marketing
European journal of marketing
1
International journal of market research
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
The service industries journal
1
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ECONIS (ZBW)
5
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1
Where is customer
experience
(CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
The role of customer
experience
in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
3
The case of Amazon.com : towards a conceptual framework of online customer service
experience
(OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
4
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
5
Fresh perspectives on customer
experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
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