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~isPartOf:"The journal of services marketing"
~source:"econis"
~source:"repec"
~subject:"CONSUMER research"
~subject:"Customer management"
~subject:"Customer"
~type:"article"
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CONSUMER research
Customer management
Customer
Consumer behaviour
257
Konsumentenverhalten
257
Beziehungsmarketing
116
Relationship marketing
116
Dienstleistungsqualität
106
Service quality
106
Customer satisfaction
100
Kundenzufriedenheit
100
Customer service
34
Kundenservice
34
Emotion
31
Dienstleistungssektor
29
Service industry
29
Customer experience
21
Einzelhandel
21
Retail trade
21
Beschwerdemanagement
20
Complaint management
20
Viral marketing
20
Virales Marketing
20
Online retailing
19
Online-Handel
19
Satisfaction
17
Services
17
Social Web
17
Social web
17
USA
17
United States
17
Brand management
16
Dienstleistung
16
Markenführung
16
Customer engagement
14
Customer integration
14
Kundenintegration
14
Servicescape
13
Brand image
12
Corporate Social Responsibility
12
Corporate social responsibility
12
Loyalty
12
Markenimage
12
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Kim, Kyungmin
1
Mattila, Anna S.
1
Medler-Liraz, Hana
1
Seger-Guttmann, Tali
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The journal of services marketing
Journal of retailing and consumer services
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
African journal of business and economic research : AJBER
1
Bangladesh journal of political economy
1
Foundations and Trends(R) in Marketing
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
International Journal of Management and Marketing Research
1
International journal of bank marketing
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of economic perspectives : IJEP
1
International journal of economic research
1
International journal of emerging markets
1
International journal of enterprise information systems : an official publication of the Information Resources Management Association
1
International journal of hospitality management
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of quality and service sciences
1
Journal of Contemporary Issues in Business and Government
1
Journal of Islamic marketing
1
Journal of business
1
Journal of business strategy
1
Journal of engineering and technology management : JET-M
1
Journal of financial services marketing : JFSM
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of open innovation : technology, market, and complexity
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
RePEc
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1
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
2
Does a surprise strategy need words? : the effect of explanations for a surprise strategy on customer delight and expectations
Kim, Kyungmin
;
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
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