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~isPartOf:"The journal of services marketing"
~subject:"Arbeitszufriedenheit"
~subject:"Brand management"
~subject:"Customer satisfaction"
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Search: subject_exact:"Pension (Tourismus)"
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Arbeitszufriedenheit
Brand management
Customer satisfaction
Hotel industry
13
Hotellerie
13
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
Consumer behaviour
4
Konsumentenverhalten
4
Beschwerdemanagement
2
Beziehungsmarketing
2
Brand image
2
Complaint management
2
Emotion
2
Environmental management
2
Franchising
2
Gerechtigkeit
2
Justice
2
Markenimage
2
Mobile communications
2
Mobilkommunikation
2
Relationship marketing
2
Thailand
2
USA
2
Umweltmanagement
2
United States
2
Benutzerfreundlichkeit
1
Brand
1
Brand preference
1
CSR performance
1
Cognition
1
Cognitive empathy
1
Contingency valuation method
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Customer equity
1
Customer loyalty
1
Customer retention
1
Deutschland
1
Dienstleistungsmarketing
1
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Article
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English
6
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Brock, James L.
1
Chu, Rongwei
1
Giannelloni, J.-L.
1
Liu, Matthew Tingchi
1
O’Neill, Martin Anthony
1
Palmer, Adrian A.
1
Park, Oun-Joung
1
Patterson, Paul G.
1
Prasongsukarn, Kriengsin
1
Ramanathan, Ramakrishnan
1
Ramanathan, Usha
1
Riscinto-Kozub, Kristen Ann
1
Robinot, E.
1
Ryu, Jong-Hyun
1
Shi, Guicheng
1
Umasuthan, Hamsanandini
1
Wong, IpKin Anthony
1
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The journal of services marketing
International journal of hospitality management
233
International journal of contemporary hospitality management
103
Journal of hospitality marketing & management
73
Tourism management : research, policies, practice
54
Journal of travel and tourism marketing
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Tourism management perspectives : TMP
26
The service industries journal
18
Journal of hospitality and tourism insights
15
Tourism and hospitality research : THR
14
The Cornell hospitality quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
International journal of leisure and tourism marketing : IJLTM
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Tourism analysis : an interdisciplinary tourism & hospitality journal
9
Tourism and hospitality research : the surrey quarterly review
9
Journal of vacation marketing : an international journal
8
Mit der Marke zum Erfolg : Markenmanagement in Hotellerie und Gastronomie
7
The international journal of human resource management
7
Administrative Sciences : open access journal
6
Cogent business & management
6
Economic research
6
Global business and finance review
6
Harvard business review : HBR
6
Tourism review : the official journal of the AIEST
6
Cornell hospitality quarterly : CQ
5
Journal for global business advancement : JGBA
5
Journal of Islamic marketing
5
International journal of business and economics
4
International journal of services, economics and management
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of revenue and pricing management
4
Journal of vacation marketing
4
Service business
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism economics : the business and finance of tourism and recreation
4
Acta Universitatis Danubius / Oeconomica
3
Employee relations
3
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ECONIS (ZBW)
6
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1
Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini
;
Park, Oun-Joung
;
Ryu, Jong-Hyun
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
Saved in:
2
Emotional antecedents and outcomes of service recovery : an exploratory study in the luxury hotel industry
Riscinto-Kozub, Kristen Ann
;
O’Neill, Martin Anthony
; …
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 233-243
Persistent link: https://www.econbiz.de/10010391426
Saved in:
3
The impact of corporate social responsibility (CSR) performance and perceived brand quality on customer-based brand preference
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Shi, Guicheng
; …
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 181-194
Persistent link: https://www.econbiz.de/10010391437
Saved in:
4
Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
Saved in:
5
An extended service recovery model : the moderating impact of temporal sequence of events
Prasongsukarn, Kriengsin
;
Patterson, Paul G.
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 510-520
Persistent link: https://www.econbiz.de/10009672300
Saved in:
6
Do hotels' "green" attributes contribute to customer satisfaction?
Robinot, E.
;
Giannelloni, J.-L.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003990885
Saved in:
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