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The journal of services marketing
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
13
Profit maximization through customer relationship marketing : measurement, prediction and implementation
2
Customer relationship management in electronic markets
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European journal of marketing : EJM
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Journal of Business Research
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Journal of advertising research
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Journal of marketing management : MM
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Psychology & marketing
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Revue française du marketing
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Transportation journal : a journal of the Association for Supply Chain Management
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Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian
;
Bejou, David
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
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2
Service failure and loyalty: An exploratory empirical study of airline customers
Bejou, David
;
Palmer, Adrian
- In:
The journal of services marketing
12
(
1998
)
1
,
pp. 7-22
Persistent link: https://www.econbiz.de/10007359826
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