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~isPartOf:"The service industries journal"
~language:"eng"
~language:"por"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Emotion
46
Consumer behaviour
25
Konsumentenverhalten
25
Customer satisfaction
12
Kundenzufriedenheit
12
Relationship marketing
9
Dienstleistungsqualität
8
Service quality
8
Brand management
6
Markenführung
6
Arbeitspsychologie
5
Organizational psychology
5
Arbeitszufriedenheit
4
Brand
4
Gastronomie
4
Job satisfaction
4
Markenartikel
4
Restaurant industry
4
Social relations
4
Soziale Beziehungen
4
Stress
4
Work stress
4
emotional labor
4
Arbeitsverhalten
3
Brand image
3
Coronavirus
3
Markenimage
3
Motivation
3
Organizational behaviour
3
Satisfaction
3
Verhalten in Organisationen
3
Work behaviour
3
Zufriedenheit
3
Bank
2
Behaviour
2
Beschwerdemanagement
2
Brand anthropomorphism
2
COVID-19
2
Cognition
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9
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Portuguese
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Ahmed, Sohel
1
Ahn, Jiseon
1
Arnold, Todd J.
1
Back, Ki-Joon
1
Ding Hooi Ting
1
Guillén, Marta Estrada
1
Iglesias Argu͏̈elles, Víctor
1
Ma, Jianfeng
1
Medina, Cayetano
1
Medler-Liraz, Hana
1
Moliner-Tena, Miguel
1
Monferrer-Tirado, Diego
1
Niu, Wanjie
1
Rey, Manuel
1
Rufín, Ramón
1
Seger-Guttmann, Tali
1
Tu, Hongwei
1
Varela Neira, Concepción
1
Vázquez Casielles, Rodolfo
1
Yoo, Jay Jaewon
1
Zhou, Xing
1
Čater, Barbara
1
Čater, Tomaž
1
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The service industries journal
Journal of business research : JBR
45
Journal of retailing and consumer services
38
International journal of hospitality management
36
The journal of brand management : an international journal
19
The journal of services marketing
19
The journal of product & brand management
14
Psychology & marketing
10
Journal of service theory and practice : JSTP
9
Service business
9
Tourism management : research, policies, practice
9
International journal of contemporary hospitality management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of hospitality marketing & management
8
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
8
Journal of service research : JSR
8
Journal of travel and tourism marketing
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
The journal of business & industrial marketing
8
Asia Pacific journal of marketing and logistics
7
European journal of marketing : EJM
7
Journal of business ethics : JOBE
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of marketing management : MM
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of service management
6
Administrative Sciences : open access journal
5
Cogent business & management
5
International journal of market research
5
Journal of customer behaviour
5
Journal of promotion management : innovations in planning and applied research
5
Journal of the Academy of Marketing Science
5
The international journal of bank marketing : IJBM
5
The journal of personal selling & sales management : JPSSM
5
European journal of marketing
4
Global business review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of business excellence : IJBEX
4
International journal of electronic marketing and retailing : IJEMR
4
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ECONIS (ZBW)
9
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1
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9
of
9
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articles prioritized
date (newest first)
date (oldest first)
1
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
2
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
3
The structural effects of affective and cognitive elaboration in formation of customer-brand relationship
Ahn, Jiseon
;
Back, Ki-Joon
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 226-242
Persistent link: https://www.econbiz.de/10012208488
Saved in:
4
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
5
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
6
Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120
Saved in:
7
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
8
Adjusted expectations, satisfaction and loyalty development
Rufín, Ramón
;
Medina, Cayetano
;
Rey, Manuel
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2185-2202
Persistent link: https://www.econbiz.de/10009620216
Saved in:
9
Emotional and rational motivations for customer loyalty in business-to-business professional services
Čater, Barbara
;
Čater, Tomaž
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1151-1169
Persistent link: https://www.econbiz.de/10003990510
Saved in:
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