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~isPartOf:"The service industries journal"
~person:"Dabholkar, Pratibha A."
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzschrift"
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Customer satisfaction
Kundenzufriedenheit
2
Beschwerdemanagement
1
Complaint management
1
Confidence
1
Dienstleistungsqualität
1
Information costs
1
Informationskosten
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Online retailing
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Online-Handel
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Personalisierung
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Selbstbedienung
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Dabholkar, Pratibha A.
Alves, Helena
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2
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Rha, June-young
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The service industries journal
Journal of business research : JBR
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Consumer participation in using online recommendation agents : effects on satisfaction, trust, and purchase intentions
Dabholkar, Pratibha A.
;
Sheng, Xiaojing
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1433-1449
Persistent link: https://www.econbiz.de/10009579524
Saved in:
2
Service failure and recovery in using technology-based self-service : effects on user attributions and satisfaction
Dabholkar, Pratibha A.
;
Spaid, Brian I.
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1415-1432
Persistent link: https://www.econbiz.de/10009579525
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