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~isPartOf:"The service industries journal"
~subject:"Vertriebsweg"
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Vertriebsweg
Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
101
Kundenzufriedenheit
101
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
32
Service industry
32
Taiwan
25
Performance measurement
19
Performance-Messung
19
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Kundenservice
17
Spain
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Spanien
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service quality
16
Dienstleistung
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Hotel industry
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Hotellerie
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Services
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Gesundheitsversorgung
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Hospital
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Krankenhaus
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customer satisfaction
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Customer integration
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Customer value
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E-commerce
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Electronic Commerce
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Kundenintegration
12
Kundenwert
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Quality management
12
Qualitätsmanagement
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Betriebliche Wertschöpfung
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Gesundheitswesen
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Barrutia, José M.
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Charterina, Jon
1
Dimitriadis, Sergios
1
Gilsanz, Ainhize
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Kyrezis, Nikolaos
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Lin, Hsin-hui
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The service industries journal
Journal of retailing and consumer services
8
Decision sciences : DS
3
International journal of production economics
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Transportation research / E : an international journal
3
CIE working paper series
2
European journal of operational research : EJOR
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of internet and enterprise management : IJIEM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of business research : JBR
2
Journal of marketing research
2
Journal of service research : JSR
2
Administrative Sciences : open access journal
1
Asia Pacific journal of marketing and logistics
1
Business ethics and leadership : BEL
1
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
1
Digital business
1
Emerging issues in economics of development, business and finance
1
European research studies
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems and e-business management : ISeB
1
International journal of financial services management : IJFSM
1
International journal of logistics : research and applications
1
International journal of networking and virtual organisations : IJNVO
1
International journal of physical distribution & logistics management : IJPD & LM
1
International journal of quality & reliability management
1
International journal of retail and distribution management
1
International journal of services, economics and management
1
International review on public and non-profit marketing
1
Inventi impact: retailing & consumer services
1
Johns Hopkins Carey Business School Research Paper
1
Journal of business economics : JBE
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of management information systems : JMIS
1
Journal of marketing
1
Journal of marketing channels : ... distribution systems, strategy, and management
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Journal of research in interactive marketing : interactive marketing and computer-mediated communication
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Journal of retailing
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ECONIS (ZBW)
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1
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
3
The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios
;
Kyrezis, Nikolaos
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
Saved in:
4
E-service quality : an internatial, multichannel and pure service perspective
Barrutia, José M.
;
Charterina, Jon
;
Gilsanz, Ainhize
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1707-1721
Persistent link: https://www.econbiz.de/10003928663
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