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~isPartOf:"Total quality management & business excellence"
~person:"Navarro Elola, Luis"
~person:"Wang, Zhao"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Customer satisfaction
2
Dienstleistungsqualität
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Product quality
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Produktqualität
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Service quality
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Qualitätsmanagement
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Strukturgleichungsmodell
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attractive quality theory
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imbalanced data classification
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Navarro Elola, Luis
Wang, Zhao
Ding, Yong
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Eberl, Christoph
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Hallencreutz, Jacob
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Jiang, Cuiqing
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Jutz, Günther
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Liu, Yao
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Lv, Xiaozhong
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López-Gamero, María D.
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Molina Azorín, José Francisco
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Nevot Bosch, Salvador
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Parmler, Johan
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Pereira-Moliner, Jorge
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Pérez Ajami, Miguel Tarek
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Total quality management & business excellence
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ECONIS (ZBW)
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The implication of wine quality in a new model of the European Customer Satisfaction Index
Pastor Tejedor, Jesús
;
Navarro Elola, Luis
;
Pérez …
- In:
Total quality management & business excellence
30
(
2019
)
10
,
pp. 1092-1109
Persistent link: https://www.econbiz.de/10012199818
Saved in:
2
Identifying helpful quality-related reviews from social media based on attractive quality theory
Liu, Yao
;
Jiang, Cuiqing
;
Ding, Yong
;
Wang, Zhao
;
Lv, …
- In:
Total quality management & business excellence
30
(
2019
)
15
,
pp. 1596-1615
Persistent link: https://www.econbiz.de/10012199906
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