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~isPartOf:"Total quality management & business excellence"
~subject:"Confidence"
~subject:"Dienstleistungsqualität"
~subject:"Kundenbindung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Confidence
Dienstleistungsqualität
Kundenbindung
Beziehungsmarketing
36
Relationship marketing
36
Customer satisfaction
24
Kundenzufriedenheit
24
Consumer behaviour
21
Konsumentenverhalten
21
Service quality
20
customer satisfaction
11
Quality management
8
Qualitätsmanagement
8
service quality
6
Lieferantenmanagement
5
Supplier relationship management
5
customer loyalty
5
Beschwerdemanagement
4
Brand image
4
Brand management
4
Complaint management
4
Customer integration
4
Kundenintegration
4
Markenführung
4
Markenimage
4
Vertrauen
4
loyalty
4
relationship quality
4
B-to-B-Marketing
3
Business-to-business marketing
3
Customer service
3
Customer value
3
Dienstleistungssektor
3
Hotel industry
3
Hotellerie
3
Kundenservice
3
Kundenwert
3
New product development
3
Online retailing
3
Online-Handel
3
Product quality
3
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Article
23
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23
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English
23
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Wei, Jiahua
2
Abu Khait, Rawan
1
Ahmad, Mansoor
1
Ahn, Jongchang
1
Akhtar, Farheen
1
Albuquerque, André Philippi Gonzaga de
1
Ananda S
1
Bani-Melhem, Shaker
1
Carvalho, Raíssa Souto Maior Corrêa de
1
Chan, Ya-Hui
1
Chang, Kuo-Chien
1
Chao, Cheng-Min
1
Chen, Ching-Chin
1
Chen, Chun-mei
1
Chen, Yenming J.
1
Cheng, Bor-Wen
1
Cheng, Yi-Sung
1
Dang, Van Thac
1
Devesh, Sonal
1
Fargnoli, Mario
1
Faridahwati Mohd Shamsudin
1
Goel, Manisha
1
Haber, Nicolas
1
Hallencreutz, Jacob
1
Hou, Zhiping
1
Hsu, Ya-Ti
1
Hu, Sai-quan
1
Huang, Ping-Lung
1
Huang, Yung-Chin
1
Kang, Fei
1
Kapoor, Ashwarya
1
Kim, Myung Kyo
1
Kuo, Nien-Te
1
Lee, Bruce C. Y.
1
Li, Chao
1
Lin, Shu-Ping
1
Lin, Xi
1
Liu, Hsian-Ming
1
Llach, Josep
1
Lu, Hui
1
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Published in...
All
Total quality management & business excellence
Journal of retailing and consumer services
231
Journal of business research : JBR
153
International journal of hospitality management
135
The journal of services marketing
107
The service industries journal
88
Journal of hospitality marketing & management
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
International journal of contemporary hospitality management
58
SpringerLink / Bücher
56
Industrial marketing management : the international journal for industrial and high-tech firms
55
Services marketing quarterly
54
Journal of service research : JSR
51
Journal of travel and tourism marketing
50
Service business
47
Cogent business & management
42
Journal of service management
42
Asia Pacific journal of marketing and logistics
38
The international journal of bank marketing : IJBM
37
The TQM journal : the international review of organizational improvement
35
Journal of strategic marketing
34
Tourism management : research, policies, practice
34
Journal of service research
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of the Academy of Marketing Science
29
The journal of business & industrial marketing
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
International journal of electronic customer relationship management : IJECRM
26
International journal of electronic marketing and retailing : IJEMR
26
Marketing intelligence & planning
26
European journal of marketing : EJM
25
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
Gabler Edition Wissenschaft
24
Psychology & marketing
24
International journal of quality and service sciences
23
Journal of air transport management
23
Managing service quality : MSQ ; an international journal
23
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of financial services marketing : JFSM
21
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ECONIS (ZBW)
23
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23
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1
Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
Saved in:
2
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
3
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
4
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
5
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
6
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
7
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
8
Dissecting supply chain integration : impact of integration quality on customer-oriented performance
Yang, Chenlung
;
Lin, Shu-Ping
;
Chan, Ya-Hui
;
Kim, Myung Kyo
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10012607244
Saved in:
9
How work engagement influences relationship quality : the roles of work motivation and perceived service guarantee strength
Chang, Kuo-Chien
;
Hsu, Ya-Ti
;
Cheng, Yi-Sung
;
Kuo, Nien-Te
- In:
Total quality management & business excellence
32
(
2021
)
12
,
pp. 1316-1340
Persistent link: https://www.econbiz.de/10012607249
Saved in:
10
Influence tactics, customer trust and buyer-supplier long-term relationships : evidence from B2B companies in an emerging economy
Dang, Van Thac
;
Pham, Thuy Linh
;
Wang, Jianming
- In:
Total quality management & business excellence
32
(
2021
)
9
,
pp. 939-958
Persistent link: https://www.econbiz.de/10012549548
Saved in:
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