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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Chang, Hsin Hsin"
~subject:"Consumer behaviour"
~subject:"EFQM Excellence Model"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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The impact of e-service quality, customer satisfaction and loyalty on e-marketing: moderating effect of perceived value
Chang, Hsin Hsin
;
Wang, Yao-hua
;
Yang, Wen-ying
- In:
Total quality management & business excellence : an …
20
(
2009
)
3/4
,
pp. 423-443
Persistent link: https://www.econbiz.de/10003862531
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