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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Edvardsson, Bo"
~person:"Geweke, John"
~subject:"Hospital"
~subject:"Service quality"
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Hospital
Service quality
Betriebliche Wertschöpfung
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Beziehungsmarketing
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Body Shop International <Littlehampton>
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Business model
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Corporate Social Responsibility
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Dienstleistungsqualität
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Hennes & Mauritz
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IKEA of Sweden <Älmhult>
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Starbucks Coffee Company
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Edvardsson, Bo
Geweke, John
Dahlgaard, Jens Jörn
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Dahlgaard-Park, Su Mi
7
Marimon, Frederic
5
Casadesús, Martí
4
He, Zhen
4
Petnji Yaya, Luc Honore
4
Baković, Tomislav
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Dužević, Ines
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Lin, Shu-ping
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Santouridis, Ilias
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Zhang, Min
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Amorim, Marlene
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Bagur-Femenías, Llorenç
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Calabrese, Armando
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Chan, Ya-hui
2
Chang, Hsin Hsin
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Chang, Tsang-Chuan
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Chao, Chih-Yang
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Chen, Kuen-Suan
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Chen, Mu-Chen
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Cheng, Ching-Chan
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Cronemyr, Peter
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Dwivedi, Yogesh Kumar
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Fotiadis, Anestis K.
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Hyŏn, Chae-hun
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Kuo, Ying-feng
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Lin, Wen-bao
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Löfgren, Martin
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Madzík, Peter
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Mikulić, Josip
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Murmura, Federica
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Pai, Fan-Yun
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Perramon, Jordi
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Raharjo, Hendry
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Shahin, Arash
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Silveira, Amélia
2
Thawesaengskulthai, Natcha
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Tontini, Gerson
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Trivellas, Panagiotis
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Tsai, Ming-chun
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of service management
7
International journal of quality and service sciences
3
Managing service quality : MSQ ; an international journal
3
The journal of services marketing
2
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service research
1
Marketing letters : a journal of research in marketing
1
NBER Working Paper
1
NBER working paper series
1
Scandinavian journal of management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The service industries journal
1
Working paper / National Bureau of Economic Research, Inc.
1
Working papers series / Federal Reserve Bank of San Francisco
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The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo
;
Enquist, Bo
- In:
Total quality management & business excellence : an …
22
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
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